RetailCraft - digital retail, ecommerce and brands - Retail Podcast
Business:Management
In the spirit of 'summer reading' and bookclubs, we asked our community on Linkedin what books they were reading on retail, and which authors would they like to hear us interview in the studio. As a result we're pleased that four of the most-suggested authors agreed to brave the oppressive humidity of a London 'summer' day to chat with us about their latest books, their experiences, motivations and ideas.
"Authors" is probably not the best description since our group are retailers, entrepreneurs, technologists, analysts... who have happened to write books.
Our conversation covers customers, culture, Amazon, technology, university education and the process of writing.
Run time: 65 minutes.
Information:Martin Newman: https://www.linkedin.com/in/martindnewman/ ("100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multi-Channel World" - https://amzn.to/31IyVp8 )
Natalie Berg: https://www.linkedin.com/in/natalie-berg-ba20931/ ("Amazon: How the World's Most Relentless Retailer will Continue to Revolutionize Commerce" - https://amzn.to/2TB1bHz ; and her previous book on Walmart, https://amzn.to/33wkEOl)
Miya Knights: https://www.linkedin.com/in/miyaknights/ (co-author with Natalie of "Amazon", above, and of "Omnichannel Retail: How to build winning stores in a digital world", https://amzn.to/2N4Unkh )
Richard Hammond: https://www.linkedin.com/in/uncrowdceo/ (author of "Smart Retail: Winning Ideas and Strategies from the Most Successful Retailers in the World (4th edition)" - https://amzn.to/2KLe5ih - and the newly-released "Friction/Reward: Be your customer's first choice" - https://amzn.to/2KNccS9
Ian Jindal: https://www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Ian Jindal.
RetailCraft 48 - ”Activating a City” - in conversation with Juliet Scott-Croxford, President North America for Brompton Bicycle
RetailCraft 47 - ”3am Brew” - in conversation with Georgie Janion-Shaw, Founder, SISTIR
RetailCraft 46 - ”Really Different” - in conversation Kieron Smith, Digital Director of Blackwells, Waterstone and Wordery)
RetailCraft45 - ”Consumer moments” - in conversation with Ntola Obazee (Emma Bridgewater) and Raine Peak (New Look)
RetailCraft 44 - ”Find a fix for time” - in conversation with Paddy Earnshaw, Customer and Digital Director at B&Q
RetailCraft 43 - ”Marketing Machine” - In conversation with Tony Preedy, Managing Director at Fruugo.com, on the topic of globalised, localised commerce.
RetailCraft 42 - ”Details Matter” - retail and the arts - Ros Lawler and Zia Zareem-Slade
RetailCraft 41 - ”More of a Partner” - Molly Dobson of Currys Business
RetailCraft 40 - MyWardrobeHQ and Look Fabulous Forever
RetailCraft 39 - ”The Sneakerati” - Footasylum at NRF 2023
RetailCraft 38 - ”fits and shapes” - Hunkemöller at NRF 2023
RetailCraft 37 - ”three children in every garment” - Tern and Polarn O. Pyret
RetailCraft 36 - ”Discerning and Resourceful” - Jennifer North of Hobbycraft
RetailCraft 35 - ”Asset Management” - Ceanne Fernandes-Wong of Cocoon
RetailCraft 34 - ”Phenotype” - Andy Jayes of Fenwicks
RetailCraft 33 - ”The detail and the dream” - Camilla Henriksson of H&M
RetailCraft 32 - ”In the path of the customer” - Megan Maley of Zalando SE
RetailCraft 31 - ”Glass-box brands” - Provenance.org and Kingfisher PLC
RetailCraft 30 - ”Crisp in, Crisp out?” - Pepsico and Marks and Spencer
RetailCraft 29 - ”By no means stereotypical” - logistics, cannabis, data, pivots...
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