From her time as an executive at McDonald's to her 18 years in the airport industry, Zenola Campbell has spent a career in hospitality. She's learned that if you focus on satisfying customer needs, everything else will fall in place. As Dallas-Fort Worth International Airport prepares to celebrate its 50th anniversary, the airport and its concessions program continue to evolve in that direction, finding new ways to reduce traveler stress by automating processes and keeping them entertained.
Ep. 20 - Pauline Armbrust, Founder, Airport Experience News and Airport Experience Conference
Ep. 19 - Courtney Thornton, EVP, Governmental and External Affairs, Avolta
Ep. 18 - Elizabeth Dwernychuk, Director of Passenger Experience, Edmonton International Airport
Ep. 17 - Tracy Harris, Vice President, Concessions, Orlando International Airport
Ep. 16 - Derryl Benton, Chief Development Officer, North America, Avolta
Ep. 15 - Roddy McOwan, Chief Development Officer, WHSmith North America
Ep 14: Nick Crews, CEO & Manager Partner, Crews Companies
Ep. 13 - Gregg Paradies, President and CEO, Paradies Lagardère
Ep. 12 - Rick Piccolo, President and CEO, Sarasota Bradenton International Airport
Ep. 11- Paul McGinn, Retired CEO, Marketplace Development
Ep. 10 - Pat Murray, Deputy CEO, SSP America
Ep. 9 - Alan Gluck, Senior Manager of the Global Aviation Commercial Advisory, ICF
Ep. 7 - Paul Brown, Senior Director of Airport Brands and Concepts, SSP America
EP. 6 - Eric Johnson, Director of Commercial Management and Airline Affairs, Minneapolis-St. Paul International Airport
EP. 5 - Andy Weddig - Executive Director of the Airport Restaurant and Retail Association
Ep. 4 - Stu Holcombe, Managing Partner, Travel Retail Partners
Ep.3 - Candace McGraw, CEO, Cincinnati/Northern Kentucky International Airport
Ep. 2 - Ron Gomes, Retired Vice President of Strategic Alliances, HMSHost
Oris Dunham, Managing Partner, Dunham Group, LLC
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