Pauline Armbrust started Airport Retail News, an eight-page newsletter, in 1995 after hearing a soundbite about how much revenue airports in Europe were generating from their retail shops. American airports at the time were just discovering the potential in concessions, making it the perfect time to launch. As the industry evolved, so did ARN. Armbrust transitioned her newsletter into Airport Revenue News magazine in 2001 and started what is now the Airport Experience Conference a few years later. Two decades later, she sees an industry that focuses more intently on customer needs and wants, involves more local brands and embraces technology for the betterment of the traveler experience.
Ep. 19 - Courtney Thornton, EVP, Governmental and External Affairs, Avolta
Ep. 18 - Elizabeth Dwernychuk, Director of Passenger Experience, Edmonton International Airport
Ep. 17 - Tracy Harris, Vice President, Concessions, Orlando International Airport
Ep. 16 - Derryl Benton, Chief Development Officer, North America, Avolta
Ep. 15 - Roddy McOwan, Chief Development Officer, WHSmith North America
Ep 14: Nick Crews, CEO & Manager Partner, Crews Companies
Ep. 13 - Gregg Paradies, President and CEO, Paradies Lagardère
Ep. 12 - Rick Piccolo, President and CEO, Sarasota Bradenton International Airport
Ep. 11- Paul McGinn, Retired CEO, Marketplace Development
Ep. 10 - Pat Murray, Deputy CEO, SSP America
Ep. 9 - Alan Gluck, Senior Manager of the Global Aviation Commercial Advisory, ICF
Ep.8 - Zenola Campbell, Vice President of Concessions, Dallas Fort Worth International Airport
Ep. 7 - Paul Brown, Senior Director of Airport Brands and Concepts, SSP America
EP. 6 - Eric Johnson, Director of Commercial Management and Airline Affairs, Minneapolis-St. Paul International Airport
EP. 5 - Andy Weddig - Executive Director of the Airport Restaurant and Retail Association
Ep. 4 - Stu Holcombe, Managing Partner, Travel Retail Partners
Ep.3 - Candace McGraw, CEO, Cincinnati/Northern Kentucky International Airport
Ep. 2 - Ron Gomes, Retired Vice President of Strategic Alliances, HMSHost
Oris Dunham, Managing Partner, Dunham Group, LLC
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