In a world where digital interactions are rapidly overshadowing traditional face-to-face exchanges, how do businesses evolve to meet the new standards of customer service?
🛎 In this episode, host and customer and employee experience strategist uncovers his CUSTOMER Framework with some advanced strategies for creating the next level of customer service.
We'll uncover:
👉🏼How the pandemic has reshaped customer expectations and service dynamics.
👉🏼The 'Personalization Paradox' – the struggle to deliver tailor-made experiences through digital platforms.
👉🏼The CUSTOM framework – a comprehensive six-step process designed to transform and enhance customer service practices.
👉🏼Real-life examples and actionable insights to help your business thrive in both digital and physical customer interactions.
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About Your Host, Marc HaineNeed to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
Revolutionize Your Management Style with Jesse Fernandez
Make a Great Plan: How to See and Reach Your Profitable Business Goals with Jennifer Drago
Transform Your Business Ethically: Growth Secrets Unveiled with Jeff Blackman
How to Sell with Emotional Benefits and Boost Your Brand with Carmen Reed-Gilkison
Developing your Personal Business Brand with Robert Hargrove
Unlock satisfaction and impact in your lifestyle business with Monique Allen
Revolutionising Feedback: The Shift to Ongoing Employee Development with Marc Haine
Unlocking Success: The Role of Effective Leadership and Company Culture with Roger Beaudoin
Goal-Driven Discipline: The Key to Mastering Success and Achieving Your Goals with Dre Baldwin
Spark Initiative and Reduce Resistance to Change on Your Team with Marc Haine
The Art of Managing Hourly Employees: Proven Strategies for Success with Scott Greenberg
Unlocking the Power of Employee Emotional Wellness for Business Success with Dr. Shahana Alibhai
AI-Driven Marketing: The Future Landscape and How to Adapt with Aziz Musa
The Efficiency Blueprint: Your Guide to Making Your Business Better with Jon Bassford
Unlocking Diversity and Empowering Your Workplace with Denis Boudreau
The Unseen Barrier to Leadership Excellence: Unpacking Emotional Intelligence with Carolyn Stern
Unleash the Secrets to Reigniting a New Passion for Your Small Business with Tom Freeman
The Ultimate Guide to Retaining Talent and Reducing Turnover with Cara Silletto
Energizing the Modern Workforce: The Power of Personal Energy with Rebecca Ahmed
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