Veterinary Business Matters Podcast
Business:Management
In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right! The discussion begins with an article about customer entitlement and the effect that has on staff, drawing comparisons to the veterinary industry. The second article talks about how some overworked practices are trying to reduce the number of problem clients on their books.
As always if you have any questions or would like to hear us discuss a topic please reach out to info@oculusinsights.net or visit www.advicebyoculus.com and www.oculusinsights.net
Articles:
Practices using pandemic to shed problem clients – report
The Customer Is Not Always Right
Book:
Setting the Table: The Transforming Power of Hospitality in Business
Hire The Smile: Managing a Toxic Boss
Hire The Smile: Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell
Veterinary Business Matters: The 2021 Equine Regenerative Medicine Summit
Hire The Smile: Managing Toxic Employees
Hire The Smile: Is Your HR Compliant?
Hire The Smile: Staff Training Through Gamification with Dr. Bob Van Der Heijden
Hire The Smile: Keeping The Grass Greener On Your Side
Hire The Smile: Why People Don’t Give Honest Feedback
Hire The Smile: Rethinking Compensation
Hire The Smile: Step Up or Move On
Hire the Smile: 5 Tips To Prepare Your Veterinary Practice To Open
Hire The Smile: Managing Disruptive High Performers in Your Vet Practice
Hire The Smile: Employee Goals to Improve Practice Performance
Hire The Smile: Making Difficult Conversations Easier
Hire The Smile: Using Feedback To Your Advantage
Hire the Smile: A Practical Solution for Veterinary Burnout with Dr. Ivan Zakharenkov
Hire The Smile: Fear Free Feedback
Hire the Smile: Redefining Burnout
Hire the Smile: Making Employee Performance Reviews Easy
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