People don't stay with jobs the way they used to back in the day and according to the newest research, people change jobs approximately every two and a half to three years. So what can you do to find, hire and keep great cleaning employees?
Cleaning industry expert Liz Trotter provides an in-depth look at her hiring process.
In this video she outlines and explains each of these phases in the hiring and onboarding process for a new cleaning employee:
Assessment
Accepting
Affirming
Activation
Acclimation
Accomplishments
Adoption
Advocate
For the past 25 years, Liz Trotter has built a powerful culture as CEO of American Maid Cleaning. Committed to continuous improvement, Liz implemented systems to handle the daily challenges of training, motivating, quality control and promotion to leadership. Resulting in just 10% turnover for employees and 3% for clients, Liz then developed the High Performance Employee Program to share her strategies with other business owners.
Read the article based on this presentation here: www.zenmaid.com/magazine/8-phases-to-hiring-cleaners/
Read the books mentioned in this video:
Hiring for Attitude - Mark Murphy
https://amzn.to/2RiTkiq
Leaders Eat Last - Simon Sinek
https://amzn.to/2wiZjvB
Delivering Happiness: A Path to Profits, Passion, and Purpose - Tony Hsieh
https://amzn.to/38sTY33
PLEASE NOTE: Some of these links are affiliate links. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. This means that if you purchase through one of these links, we will make a small commission.
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com
Episode #48 - How to Find an SEO Agency for Your Maid Service
Episode #47 - Success story: How Kate Sloan reinvented her life with the help of ZenMaid
Episode #46 - Design a Cleaning Company Culture People Want to be Part of - with Diane Daniel
Episode #45 - Get Airbnb Accounts for your Cleaning Business with Ryan Leavitt
Episode #44 - Demystifying Customer Service with Faye Horton
Episode #43 - Consistent Online Reviews for your Maid Service with Griffin Smith
Episode #42 - Why You NEED an Emotional Sales Funnel with Tim Croll
Episode #41 - How to Create a Fully Automated Cleaning Company with Mike Callahan
Episode #40 - Mastering your Money Mindset with Caren Fern
Episode #39 - Effective Employee Onboarding for Your Cleaning Company with Jean Hanson
Episode #38 - How to Grow Your Maid Service 225% with Roman Peysakhovich
Episode #36 - The Foolproof Framework to Marketing Your Maid Service - with Ginger Whitson
Episode #35 - The Foolproof System to Hire Great Cleaners for Your Maid Service - Pam Washington
Episode #34 - Think Bigger for your Maid Service with Alonzo Adams
Episode #33 - 5-Step Framework: From Struggling Entrepreneur to 6-Figure Freedom Business with Sheri-Anne Woolley
Episode #32 - Cleaning Business Training: How to Deliver 5-Star Customer Service with Carlos Mejia
Episode #31 - Are You Making These Mistakes in Your Cleaning Business? - Steve Hanson
Episode #30 - Maid Service Owners: Time Saving Techniques so You Can Work Less with Melissa Maker
Episode #29 - AirBnB Cleanings: How to Price & Schedule with Vanessa Higgins
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