Matt Talks Hospitality: Real conversations for innovative hoteliers

Profit vs property management with AAHOA’s Chairman Kamalesh (KP) Patel

Is it time we thought about the PMS as profit, not property management? Asian American Hotel Owners Association (AAHOA) represents nearly 20,000 hotel owners who operate 60% of all hotels in the US. Mews has recently become AAHOA’s official PMS. The association’s Chairman, Kamalesh (KP) Patel, joins Matt to talk about the partnership’s impact, along with why technology is now a profit decision, especially if you’re an independent hotelier.Meet KP and Mews at AAHOACONKamalesh (KP) Patel is the 35th Chairman of the Asian American Hotel Owners Association (AAHOA), the largest hotel owners association in the world, representing nearly 20,000 members who collectively own over 60% of hotels across the United States. A second-generation hotelier, KP grew up in the business and today owns and operates hotels with his family in California. Alongside running properties, he has spent years working inside AAHOA, serving as ambassador, regional director and secretary before becoming its chairman.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 - AAHOA’s origin story5:35 - Why Mews became AAHOA's official PMS9:01 - Why PMS is now a profit management system14:45 - On hotel franchise fees19:40 - Building a tech ecosystem for independent hoteliers23:28 - Why hoteliers still fear cloudMatt Talks Hospitality is handcrafted by our friends over at: fame.so

Aparthotel playbook and mindful check-ins with Guido Lips of The July

What makes your guests return? And why do some stays become stories people keep telling instead of just rating? Guido Lips has the answers to this. He is the Co-founder and Head of Guest Experience and Culture at The July, a group of unique aparthotels that blend hotel service with the feeling of living in a neighborhood. Guido joins Matt to talk aparthotels, mindful check-ins and what it takes to make guests feel like they belong.Guido Lips is the Co-founder and Head of Guest Experience and Culture at The July. He works with properties in London and Amsterdam, focusing on how spaces are run day-to-day and how guests and staff interact.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 - What guests really want today2:36 - Aparthotels, long stays and pricing7:25 - Building The July brand9:08 - Culture always comes first16:05 - Personality vs skills in hiring20:57 - The mindful check-in28:20 - What's next for The JulyMatt Talks Hospitality is handcrafted by our friends over at: fame.so

Hotel rooms inside bridges: Suzanne Oxenaar on SWEETS’ bold idea

This hotel doesn’t have a lobby, but it also doesn’t need one. Scattered around Amsterdam's canals, 28 abandoned bridge keeper houses have been transformed into SWEETS hotel, a collection of standalone suites. Suzanne Oxenaar, SWEETS' Curator and Artistic Director, shares how the hotel came to life and how technology helps manage rooms when they’re spread across the entire city.Suzanne Oxenaar is a Curator and Artistic Director at SWEETS and a co-founder behind several concept hotels in Amsterdam, including Lloyd Hotel & Cultural Embassy, LLove Hotel in Tokyo and Hotel The Exchange.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 – An unconventional hotelier 2:46 – The 1-to-5-star hotel concept 4:25 – Turning bridge houses into hotel rooms 9:39 – Running a hotel across the entire city 14:19 – When guests can’t find the hotel19:03 – Hospitality and homelessness Matt Talks Hospitality is handcrafted by our friends over at: fame.so

Being a landmark hotel with Robert-Jan Woltering of De L'Europe

De L’Europe Amsterdam recently became the first hotel in the Netherlands to earn a record three MICHELIN Keys. Open since 1896, De L’Europe Amsterdam carries a long history. What makes it stand out? And what comes with running the landmark everyone measures themselves against? De L’Europe’s Managing Director Robert-Jan Woltering talks heritage, luxury and the kind of hospitality that keeps a hotel at the top.Robert-Jan has over 30 years of hospitality experience and has led hotels in Europe, the Middle East and Africa across several major luxury brands before returning to Amsterdam to take on De L’Europe. Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 - What earned D L’Europe 3 MICHELIN Keys 3:26 - Leading a landmark hotel 7:24 - Great service starts with “why” 10:36 - Dutch directness and hospitality 12:45 - The golden future of hotels 19:56 - Small gestures that win guests for life Matt Talks Hospitality is handcrafted by our friends over at: fame.so

A decade of growing a hotel group with Inge Decuypere of C-Hotels

How do you grow from one hotel into a group and don’t become a rigid chain? Inge Decuypere, Owner of C-Hotels, breaks down the operational choices and technology decisions that enabled their growth from a single property to a multi-hotel group along the Belgian coast. Inge also shares how walking away from a global franchise meant gaining control over their own operations, without sacrificing the occupancy they'd built.Inge Decuypere is the Owner of C-Hotels, a Belgian hotel group, which she has scaled significantly over the past decade. With expertise in hospitality operations, revenue management, and technology integration, Inge has successfully navigated the transition from independent properties to a distinctive multi-hotel brand while maintaining quality and culture at every location.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue0:00 - Introducing C-Hotels2:58 - Growing from one hotel to a group6:10 - Taking a bet on Mews early on9:30 - Walking away from a global brand13:08 - Why a Revenue Management System is a must17:00 - Scaling without losing soul Matt Talks Hospitality is handcrafted by our friends over at: fame.so