The Happy Practice

The Future of Vet Care: Practice Ownership, Client Communication & AI Tools with Dr. Ben Bergstrom

In this episode: What does it take to start a specialty veterinary practice from scratch without burning out? Veterinary ophthalmologist Dr. Ben Bergstrom shares how he opened Eye Vets in Nashville in October 2023 — from a real-estate snag to the systems he perfected early and the mission-aligned team he built. We also talk cataract surgery that restores sight, treating elephants up close, meeting clients in crisis, and how AI tools like ChatGPT are already helping practices work faster, document smarter, and protect team work-life balance.Guest: Dr. Ben Bergstrom is a board-certified veterinary ophthalmologist and founder of I-Vets, a specialty eye practice in Nashville, Tennessee, opened in October 2023. He earned his undergraduate and veterinary degrees from the University of Illinois, completed a rotating internship at the University of Georgia, and trained in a three-year ophthalmology residency at Purdue University. Dr. Bergstrom is passionate about restoring and protecting vision across species, supporting referring veterinarians, and using technology — including AI — to elevate patient care while building a practice culture that prioritizes sustainable, healthy teams.Key Points & Highlights:The 3 toughest startup challenges.Why communication before and after the exam room is the real growth lever in veterinary care.Where AI is already making a difference in practices (notes, after-hours support, front-desk load).Small culture shifts that protect teams from burnout in a high-pressure, high-volume world.Learn More About Weave:Curious about how Weave can transform your practice? Visit us at⁠⁠⁠⁠⁠⁠⁠ getweave.com⁠⁠⁠⁠⁠⁠⁠ to discover more about our services and how we can help you streamline your communications, enhance patient experience, and grow your business.Stay Connected:Don't miss out on any updates or insights. Follow us on social where we share groundbreaking ideas, cutting-edge practices, and insights into the future of healthcare. Connect with us to be part of the conversation that shapes tomorrow's healthcare landscape.Instagram:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Pinterest:⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@weavecommunications⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Weave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Happy Practice Newsletter:Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here:⁠⁠⁠https://tinyurl.com/as6p2ps8

From Cold Start to Multi-Location: Lessons in Optometry Growth with Dr. Thanh Mai

In This Episode: We welcome Dr. Thanh Mai—optometrist, educator, speaker, and practice owner based in Orange County, California. Dr. Mai reflects on his personal experience with childhood myopia, how it inspired his career path, and the steps he’s taken to grow from a single cold start into multiple thriving practices. He also shares insights on myopia management, leadership, and expanding through acquisitions while keeping patient care as the top priority.Guest:Dr. Thanh Mai, OD, is the Co-Founder of Insight Vision Center Optometry and serves as Vice President of Clinical Innovation at Treehouse Eyes. He graduated summa cum laude from the Southern California College of Optometry and earned his undergraduate degree at UCLA on a full scholarship. Specializing in myopia control and advanced corneal disease management, including keratoconus and corneal transplants, Dr. Mai is also a mentor and leader committed to advancing patient care, supporting fellow optometrists, and shaping the future of eye care.Key Points & Highlights:Why childhood myopia is on the rise and what can be done to slow or prevent its progressionKey takeaways from launching a private practice from scratch and shaping its cultureThe real challenges and opportunities of managing and leading a healthcare teamStrategies for practice growth through acquisitions without compromising patient outcomesActionable advice for healthcare providers looking to scale their practices sustainablyLearn More About Weave:Curious about how Weave can transform your practice? Visit us at⁠⁠⁠⁠⁠⁠ getweave.com⁠⁠⁠⁠⁠⁠ to discover more about our services and how we can help you streamline your communications, enhance patient experience, and grow your business.Stay Connected:Don't miss out on any updates or insights. Follow us on social where we share groundbreaking ideas, cutting-edge practices, and insights into the future of healthcare. Connect with us to be part of the conversation that shapes tomorrow's healthcare landscape.Instagram:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Pinterest:⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@weavecommunications⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Weave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Happy Practice Newsletter:Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here:⁠⁠https://tinyurl.com/as6p2ps8

Thinking Like a CEO: Scaling a Physical Therapy Empire with Dr. Josh Funk

In This Episode: Join us for a conversation with Dr. Josh Funk, founder of Rehab 2 Perform, a fast-growing physical therapy group serving the Washington, D.C. area with 11+ locations and more than 110 team members. From his early days as an entrepreneur to developing a scalable healthcare model, Dr. Funk offers valuable insights on leadership, building strong culture, and adopting a CEO mindset in a competitive industry.Guest:Dr. Josh Funk is the founder and owner of Rehab 2 Perform, a rapidly expanding physical therapy practice with multiple locations across the Washington, D.C. area. A Montgomery County, MD native, he earned his Doctor of Physical Therapy degree from the University of Maryland–Baltimore. Dedicated to both community engagement and business growth, Dr. Funk has completed several prestigious programs, including Goldman Sachs’ 10,000 Small Businesses. His vision is to position Rehab 2 Perform as a leading healthcare organization driven by innovation and exceptional clinical care.Key Points & Highlights:Dr. Funk’s journey from launching one physical therapy clinic to leading a multi-location success storyKey challenges and lessons learned while scaling a healthcare businessHow culture, systems, and talent drive long-term growthThe mindset transformation required to move from clinician to CEOProven approaches for creating a loyal, high-performing teamLearn More About Weave:Curious about how Weave can transform your practice? Visit us at⁠⁠⁠⁠⁠ getweave.com⁠⁠⁠⁠⁠ to discover more about our services and how we can help you streamline your communications, enhance patient experience, and grow your business.Stay Connected:Don't miss out on any updates or insights. Follow us on social where we share groundbreaking ideas, cutting-edge practices, and insights into the future of healthcare. Connect with us to be part of the conversation that shapes tomorrow's healthcare landscape.Instagram:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Pinterest:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@weavecommunications⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Weave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Happy Practice Newsletter:Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here:⁠https://tinyurl.com/as6p2ps8

Inside a 5-Star Dermatology Practice: Tech, Efficiency & Team Culture with Dr. Jeff Ellis

In This Episode: In this episode, we sit down with Dr. Jeff Ellis, a board-certified dermatologist and the co-founder of a standout dermatology group just outside New York City. Dr. Ellis walks us through his journey from modest beginnings—literally running a clinic from three laptops—to leading a practice of over 30 team members. You’ll hear how his passion for tech, clear communication, and process optimization helped him build a 5-star patient experience without losing the personal connection that defines exceptional care.Guest:Dr. Jeff Ellis is a New York-based dermatologist known for his innovative approach to practice management. His group practice combines general dermatology, surgical procedures, and in-house oculoplastics. With a keen eye for technology and workflow design, Dr. Ellis has helped lead the clinic to more than 1,500 near-perfect reviews and one of the strongest reputations in the region.Key Points & Highlights:How a part-time side gig became a scalable, thriving dermatology clinicWhy internal communication and patient expectation-setting are essential for smooth operationsThe benefits of streamlining tools and embracing smart automationHow reducing patient wait times and improving transparency boosted the practice’s online reputationLearn More About Weave:Curious about how Weave can transform your practice? Visit us at⁠⁠⁠⁠ getweave.com⁠⁠⁠⁠ to discover more about our services and how we can help you streamline your communications, enhance patient experience, and grow your business.Stay Connected:Don't miss out on any updates or insights. Follow us on social where we share groundbreaking ideas, cutting-edge practices, and insights into the future of healthcare. Connect with us to be part of the conversation that shapes tomorrow's healthcare landscape.Instagram:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Pinterest:⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@weavecommunications⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Weave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Happy Practice Newsletter:Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here:https://tinyurl.com/as6p2ps8

The Magic Question: Elevating Case Acceptance Through Trust and Connection with Debra Nash

In This Episode:What really drives patients to say yes to care? It’s not just treatment plans, pricing, or insurance—it’s people. In this thought-provoking episode, consultant and industry powerhouse Debra Nash joins us to break down the human side of case acceptance. Drawing on over four decades of experience, Debra shares how small changes in communication and mindset can create massive shifts in patient behavior, loyalty, and practice profitability. Guest:With over 40 years of experience in the dental industry, Debra Nash is a nationally recognized consultant, speaker, and educator who has helped thousands of practices across the country elevate patient communication, strengthen team leadership, and drive meaningful business growth. Together with her husband, renowned cosmetic dentist Dr. Ross Nash, she co-leads the Nash Institute—a continuing education and training center in Charlotte, North Carolina—where they mentor clinicians and teams committed to delivering exceptional care.Key Points & Highlights:Start with Relationship, Not Rules: Learn why the first 15 seconds of the first phone call sets the tone for trust—and how to shift the conversation from policies to people.Your Beliefs Shape Outcomes: Discover how the internal mindset of the doctor and team—especially around affordability and insurance—can unconsciously influence patient decisions.The Magic Question That Changes Everything: Debra shares one powerful phrase that instantly reframes the treatment conversation and invites patient trust and openness.Financing with Dignity: Why third-party financing should never be positioned as a “last resort”—and how to confidently present it as a tool for empowerment, not embarrassment.Learn More About Weave:Curious about how Weave can transform your practice? Visit us at⁠⁠⁠ getweave.com⁠⁠⁠ to discover more about our services and how we can help you streamline your communications, enhance patient experience, and grow your business.Stay Connected:Don't miss out on any updates or insights. Follow us on social where we share groundbreaking ideas, cutting-edge practices, and insights into the future of healthcare. Connect with us to be part of the conversation that shapes tomorrow's healthcare landscape.Instagram:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Pinterest:⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@weavecommunications⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Weave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Happy Practice Newsletter:Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here:⁠⁠⁠https://tinyurl.com/mw45vjsp⁠⁠⁠