Bobby Stapleton, our Director, Human Support, hosts this fascinating conversation with Declan Ivory, VP, Customer Support and Anthony, our Director, Customer Support Operations, in which they explore how the survey results of our Customer Service Trends Report 2024 shed light on the ways customer service is changing.
🗂️ Chapters
00:00 Introduction
01:27 Customer Expectations
06:06 AI Adoption in CS
10:08 AI is Coming for Your Jobs but Not in The Way You Think
16:05 Tech Stack: Ditching the Old Tools
20:59 Metrics: New Ways to Measure Success
Download your copy of our CS Trends Report 2024: www.inter.com/2024trends
📝 Blog: https://www.intercom.com/blog/videos/podcast-cs-trends-2024
🎥 Watch this episode on YouTube: https://www.youtube.com/watch?v=Z0b5OVKQeIQ
😁 Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/anlopezm/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
💻 RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Say hi on 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
🏠 www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Intercom’s product principles: Back to the basics
Customer Experience author Elizabeth Dixon on the CX that makes an impact
Intercom on Product: Facing the tech slowdown
2022 CS Benchmark: How support quality impacts businesses
Rewind: Slack’s Ali Rayl on supporting millions of daily active users
Let's talk principles: Exploring how we build product at Intercom
HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel
Dialling it up: The evolution of phone support
Rewind: Shopify’s Hana Abaza on sales and marketing
Oracle’s Catherine Blackmore on the evolution of customer success
Questioning tech: The past, present, and future of survey tools
New at Intercom: Hear all about the next generation of customer engagement
Product evangelist John Cutler on becoming a catalyst for change
Celebrating International Women's Day 2022: Women who broke the bias
Growth marketing expert Ramli John on why you’re getting user onboarding wrong
Wellbeing coach Marilyn Suttle on curbing burnout and attrition
Velocity's Doug Kessler on bringing the mojo back to content marketing
2022 customer support trends: How support leaders are adapting
CX expert Jay Baer on creating experiences that get your customers talking
How do we feel about being called ‘women in tech’?
Create your
podcast in
minutes
It is Free