We caught up with Amazon’s first Worldwide Vice President of Customer Service and author Bill Price to talk about frictionless experiences and the organizations that stand out from the crowd – for the best and the worst reasons.
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360Learning’s Joei Chan on embracing innovation as a content marketer
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MadKudu’s Francis Brero on how AI can boost conversational support
Cliniko founder Joel Friedlaender on bringing digital transformation to healthcare
Wikimedia Foundation COO Janeen Uzzell on future-proofing history
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