Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences. Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale. In this episode, our Director of Human Support, Bobby Stapleton and Declan Ivory, our VP of Customer Support, unpack this evolution.
🎥 Watch this episode on YouTube: https://www.youtube.com/watch?v=n7WTkppt6pU
📝 Blog: https://www.intercom.com/blog/videos/customer-service-tech-stack-platform-ai
😁 Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/decivory/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
💻 RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Say hi on 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
🏠 www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
The GPT effect: A new era of customer service
Intercom on Product: Our manifesto for next-generation customer service
Hi, Robot: Intercom interviews ChatGPT
Retail expert Joel Bines on the rise of the “me-centric” economy
AI in the designer's toolbox: Shaping the future with ChatGPT
ChatGPT is here to stay. Where will it take us?
Our grand experiment with ChatGPT and generative AI
Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
The future of learning: meet the edtech companies leading the way
MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth
CX expert Bill Price on creating frictionless customer experiences
2022 in review: Highlights from this year's best conversations
Venture capitalist Harry Stebbings on getting into venture
How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution
Intercom’s Product Principles: building solutions that fit the bill
ProfitWell founder Patrick Campbell on life after acquisition
Chili Piper’s Co-Founder Alina Vandenberghe on bootstrapping your way to success
Solving the Innovator's Dilemma: How successful companies are embracing innovation units
Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support
Collect's Founder Alex Delivet on automating data collection
Create your
podcast in
minutes
It is Free