Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Brian Moak is the owner of HEART Certified Auto Care. HEART stands for Helping Everyone Achieve Reliable Transportation. His way of doing business has earned him a 99% retention rate. Brian lives by the “two customer” mantra – one that walks through the front door, and one that walks through the back door to clock in.
Their mission statement says it all, “Grow deliberately. Balance ambition with understanding. Revolutionize the norm. Embrace the unexpected. Always look beyond what you see. Never count on a silver bullet. Get involved. Listen to understand and share with transparency. Stay true to who you are. Inspire through integrity. Live your values – they are your foundation. Hold others accountable, and provide the necessary tools to thrive. Continuously adapt. Seek the honesty in hardship and learn from your mistakes. Own your actions. Trade expectations for appreciation. Believe. Lead from your heart.”
For more information about Brian and HEART:
HEART Certified Auto Care website
HEART on Facebook
HEART on Twitter
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216 Success Built on Being Human First with Gainsight COO, Allison Pickens
215 Bonusly CEO says, “Productivity Doesn’t Have to Look Like Misery
214 Communication: An Essential Skill for Cultural Success
213 From Ruthless to Selfless Service with Jonathan Keyser
212 HubSpot - Evolving Culture & Radical Transparency
211 Growing Your Company Through Collaboration & Community
210 Go Beyond Standing Out and Be Iconic with Scott McKain
209 Celebration and Recognition: A Pathway to Employee Engagement
208 Karen Brown Asks - Do You Cast a Shadow or Shed Light??
207 How to Control Your Attitude & Why Does It Matter, with Julie Ann Sullivan
206 Utilizing a Set of Decision Builders at Office Pride with Todd Hopkins
205 The Successful Mixture of Paying Attention and Focus
204 Optimizing Humanity in the Workplace with Tevis Trower
203 What Being Accountable Can Mean For Your Business Success
202 Culture Is Not Static with Michelle Hayward, CEO of Bluedog Design
201 How to Prevent Burnout in Your Life with Julie Ann Sullivan
200A For My Subscribers
200 Inform, Inspire and Involve Consistently with Nido Qubein
199 2nd Chances and Tough Love Creates Great Culture with Phil Cohen
198 The Value of Empathy With Your Clients & Your Staff at Tayne Law Group
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