Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Brian Moak is the owner of HEART Certified Auto Care. HEART stands for Helping Everyone Achieve Reliable Transportation. His way of doing business has earned him a 99% retention rate. Brian lives by the “two customer” mantra – one that walks through the front door, and one that walks through the back door to clock in.
Their mission statement says it all, “Grow deliberately. Balance ambition with understanding. Revolutionize the norm. Embrace the unexpected. Always look beyond what you see. Never count on a silver bullet. Get involved. Listen to understand and share with transparency. Stay true to who you are. Inspire through integrity. Live your values – they are your foundation. Hold others accountable, and provide the necessary tools to thrive. Continuously adapt. Seek the honesty in hardship and learn from your mistakes. Own your actions. Trade expectations for appreciation. Believe. Lead from your heart.”
For more information about Brian and HEART:
HEART Certified Auto Care website
HEART on Facebook
HEART on Twitter
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177 Diversity and Inclusion in the Workplace: Part 6 with Tony Chatman
176 Diversity and Inclusion in the Workplace: Part 5 with Tracy Brown
175 Diversity and Inclusion in the Workplace: Part 4 with Glen Guyton
174 Diversity and Inclusion in the Workplace: Part 3 With Dr. Helen Turnbull
173 Diversity and Inclusion in the Workplace: Part 2 with Corey Kupfer
172 Diversity and Inclusion in the Workplace: Part 1 with Jessica Pettitt
171 Meeting Learners Where They Are with Tim Tobin, VP, Choice Hotels
170 Engage Your Employee Holistically with Bob Kelleher
169 Own Your Culture, Commit to It with Ben Peterson CEO, BambooHR
168 How to Stand by Your Workforce with Lior Arussy, CEO, Strativity
167 How to Optimize the Right Person for the Right Job with Karen Kennedy
166 Positioning Culture at the Forefront of Growth at MAB
165 How to Build A Culture of Good with Ryan McCarty
164 How to Create an Employee Life Cycle with Ashley Winnett
163 Getting to Clarity: Passion, Productivity, People & Performance with Debbie Peterson
162 The Power of People First with Janice Mazzallo from PeoplesBank
161 Thrive Through the Power of Connections with Lou Diamond
160 How to Create a Purposeful, Passionate Tribe with Garry Ridge from WD-40
159 Shift Your Focus to Serve Your Customer Better with Adam Toporek
158 The Magic of Maestro: What You Do Matters with CHRO Sheryl Simmons
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