The Kanesh Archive, a 4,000 year old collection of tablets discovered in Northern Iraq, reveals that customer service is nothing new. Over 4 millenniums ago, textile merchants would keep records of their sales transactions and customer details! In this eye-opening conversation, we welcome Harvard professor, Gojko Barjamovic, and his partner, Agnete, who reveal that these ancient clay records include orders, detailed feedback and requests, and even expense reports for the traveling salesmen! Who knew Quickbooks (or other software) had a great-great-great grandparent?
How do you figure out if there even is a customer?
Innovation isn’t just about technology - sometimes it’s about pizza!
Meet the Customer Trailer
How the Automotive Industry is Changing Gears: A Conversation with Harald Krüger, Former CEO and Chairman of BMW
Dreamforce: Bono and Marc Benioff on Art, Activism & ‘Surrender’
Dreamforce: Pivot Podcast Live with Kara Swisher and Stewart Butterfield
Dreamforce: Lawrence H. Summers and the Future of the U.S. Economy
The Art of Brevity with Jim VandeHei
How the Largest Black-Owned Bank is Using Technology to Close the Racial Wealth Gap: A Conversation with OneUnited
Road to Dreamforce
Sustainability as a Competitive Advantage: A Conversation with Marriott’s Denise Naguib and Salesforce’s Patrick Flynn
Wow But How: Learn How RBC Wealth Management Exceeded Client and Advisor Expectations
Lessons to Save Your Life: A Conversation with Holocaust survivor, and Best-Selling Author Dr. Edith Eger
Connections: Trusted Marketing and Ethical Personalization for Marketers
Connections: The Power of Inclusive Marketing with Lauren Carnell and Molly Ford
Connections: How to Develop a Next Generation Marketing Team with Sabrina Heise and Jessica Cobarras
The Summer's Best Books According to Fortune Magazine
Redefining the Fintech Landscape with Sumit Maniyar, Matthew Liu and Marc Mathieu
How to turn setbacks into success. A Conversation with Sarah Friar Nextdoor CEO
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