On this episode, Shep Hyken, a CX expert, shares insights on the importance of customer experience and the common mistakes companies make. He emphasizes the need for a customer-centric culture and the connection between employee experience and customer experience. Shep also discusses the business case for investing in customer experience and provides tips for moving from satisfactory to excellent customer experience. Additionally, he highlights the significance of the applicant experience and the role of fun in the workplace.
Tune in to learn:
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#5 Adrian Swinscoe: Break The Cycle of Poor CX With This Framework!
#4 Adam Vasallo: Redefining Customer Experience With Technology
#3 Nigel Piper: Rethinking Customer Support with Xero’s Nigel Piper
#2 Matt Dixon: Master Customer Experience with The Challenger Sale Approach
#1 Brandon Kirk: The Secret To Mastering Customer Experience in Your Business
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