Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
110 Contributing to a Better Community - Greater Bridgeport Transport
URL: http://www.julieannsullivan.com/greater-bridgeport-transport/
If someone asked you, “What are the most exciting industries?” … public transportation probably wouldn’t come to mind. What if a large city’s bus service could help transform its community through leadership and service? Our guest today shows you how it’s done.
Doug Holcomb serves with Greater Bridgeport Transport, a bus service for Connecticut’s largest city. Doug has been working to increase employee interactions in an effort to improve their overall service. His main goal has been to provide training to increase trust as a gateway to improve interpersonal relationships within the agency. As a result, the trust flows outward to their customers. If you have customers or clients, this episode is packed with helpful tips on developing trust within your team and contributing to your community.
More information about Greater Bridgeport Transit: GBT is a provider of public bus transportation in the Bridgeport, Connecticut region. The agency provides city bus service and special door-to-door service for riders with disabilities. GBT has been in operation for 38 years.. GBT provides nearly 6 million rides every year. The mission of the agency is simple: Contributing to a better community through public transportation.
You’ll discover:
How Doug came to Greater Bridgeport Transit, and how he developed the idea of increasing trust in the agency. The ways Doug encourages success in his team. How transportation officials in other cities have reacted to GBT’s success. Why mission and vision are so critical to the success of an organization. Several metrics that demonstrate GBT’s improvements over the last several years. How public transportation can contribute to a better community. The relationship between a systems failure and a values failure. How to improve your employee review process.
Interview Links & Other Resources
GoGBT.com
Follow GBT on Twitter
Businesses That Care on C-Suite Radio
iTunes - Subscribe, Rate and Review
216 Success Built on Being Human First with Gainsight COO, Allison Pickens
215 Bonusly CEO says, “Productivity Doesn’t Have to Look Like Misery
214 Communication: An Essential Skill for Cultural Success
213 From Ruthless to Selfless Service with Jonathan Keyser
212 HubSpot - Evolving Culture & Radical Transparency
211 Growing Your Company Through Collaboration & Community
210 Go Beyond Standing Out and Be Iconic with Scott McKain
209 Celebration and Recognition: A Pathway to Employee Engagement
208 Karen Brown Asks - Do You Cast a Shadow or Shed Light??
207 How to Control Your Attitude & Why Does It Matter, with Julie Ann Sullivan
206 Utilizing a Set of Decision Builders at Office Pride with Todd Hopkins
205 The Successful Mixture of Paying Attention and Focus
204 Optimizing Humanity in the Workplace with Tevis Trower
203 What Being Accountable Can Mean For Your Business Success
202 Culture Is Not Static with Michelle Hayward, CEO of Bluedog Design
201 How to Prevent Burnout in Your Life with Julie Ann Sullivan
200A For My Subscribers
200 Inform, Inspire and Involve Consistently with Nido Qubein
199 2nd Chances and Tough Love Creates Great Culture with Phil Cohen
198 The Value of Empathy With Your Clients & Your Staff at Tayne Law Group
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Crack the Customer Code
Mind Your Business With Yitzchok Saftlas
Amazing Business Radio
Book Marketing Mentors
The Female Insight Zone