Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
110 Contributing to a Better Community - Greater Bridgeport Transport
URL: http://www.julieannsullivan.com/greater-bridgeport-transport/
If someone asked you, “What are the most exciting industries?” … public transportation probably wouldn’t come to mind. What if a large city’s bus service could help transform its community through leadership and service? Our guest today shows you how it’s done.
Doug Holcomb serves with Greater Bridgeport Transport, a bus service for Connecticut’s largest city. Doug has been working to increase employee interactions in an effort to improve their overall service. His main goal has been to provide training to increase trust as a gateway to improve interpersonal relationships within the agency. As a result, the trust flows outward to their customers. If you have customers or clients, this episode is packed with helpful tips on developing trust within your team and contributing to your community.
More information about Greater Bridgeport Transit: GBT is a provider of public bus transportation in the Bridgeport, Connecticut region. The agency provides city bus service and special door-to-door service for riders with disabilities. GBT has been in operation for 38 years.. GBT provides nearly 6 million rides every year. The mission of the agency is simple: Contributing to a better community through public transportation.
You’ll discover:
How Doug came to Greater Bridgeport Transit, and how he developed the idea of increasing trust in the agency. The ways Doug encourages success in his team. How transportation officials in other cities have reacted to GBT’s success. Why mission and vision are so critical to the success of an organization. Several metrics that demonstrate GBT’s improvements over the last several years. How public transportation can contribute to a better community. The relationship between a systems failure and a values failure. How to improve your employee review process.
Interview Links & Other Resources
GoGBT.com
Follow GBT on Twitter
Businesses That Care on C-Suite Radio
iTunes - Subscribe, Rate and Review
177 Diversity and Inclusion in the Workplace: Part 6 with Tony Chatman
176 Diversity and Inclusion in the Workplace: Part 5 with Tracy Brown
175 Diversity and Inclusion in the Workplace: Part 4 with Glen Guyton
174 Diversity and Inclusion in the Workplace: Part 3 With Dr. Helen Turnbull
173 Diversity and Inclusion in the Workplace: Part 2 with Corey Kupfer
172 Diversity and Inclusion in the Workplace: Part 1 with Jessica Pettitt
171 Meeting Learners Where They Are with Tim Tobin, VP, Choice Hotels
170 Engage Your Employee Holistically with Bob Kelleher
169 Own Your Culture, Commit to It with Ben Peterson CEO, BambooHR
168 How to Stand by Your Workforce with Lior Arussy, CEO, Strativity
167 How to Optimize the Right Person for the Right Job with Karen Kennedy
166 Positioning Culture at the Forefront of Growth at MAB
165 How to Build A Culture of Good with Ryan McCarty
164 How to Create an Employee Life Cycle with Ashley Winnett
163 Getting to Clarity: Passion, Productivity, People & Performance with Debbie Peterson
162 The Power of People First with Janice Mazzallo from PeoplesBank
161 Thrive Through the Power of Connections with Lou Diamond
160 How to Create a Purposeful, Passionate Tribe with Garry Ridge from WD-40
159 Shift Your Focus to Serve Your Customer Better with Adam Toporek
158 The Magic of Maestro: What You Do Matters with CHRO Sheryl Simmons
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Crack the Customer Code
Mind Your Business With Yitzchok Saftlas
Amazing Business Radio
Book Marketing Mentors
The Female Insight Zone