What the heck is "brand citizenship" and why you need to care! | Do Good, Author, Anne Bahr Thompson
Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen
The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer
How bots can delight customers | ABC News, Mobile Product Manager, Craig McCosker
How a global charity improved CX using HCD (Human Centred Design) | World Vision, Chief Marketing Officer, Teresa Sperti
How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser
How to stay relevant in the age of the customer | Officeworks, Head of Customer Experience & eCommerce, David Pisker
Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto
The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow
Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim
Key customer experience predictions from a CX Futurist | Customer Experience Futurist and Host of The Modern Customer Podcast, Blake Morgan
What retailers can learn from nurses about emotional intelligence (EQ) | Australian College of Nursing (ACN), CEO, Kylie Ward
How Pandora jewellery turned a failing store into a $10M success story | Pandora, Managing Director (UK), Brien Winther
Managing emotional rollercoasters and delighting customers in real estate | Raine & Horne, Managing Director (Neutral Bay), David Buttel
How to deliver consistent CX when you have thousands of employees | Country Road, General Manager of Brand and Customer Experience, Col Kennedy
What role should marketing play in designing customer experiences? | Monash University, Senior Marketing Lecturer, Peter Wagstaff
How to bring your 'brand purpose' to life with practical tools and tips | SumoSalad, Chief Customer Officer, Lawrence Mitchell
"Companies that put customers first have it backwards ... employees come first." | BlackBerry, former Managing Director (ANZ), Ray Gillenwater
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