Ready to navigate the choppy waters of customer expectations? Take a seat with Jeannie Walters as we chart a course through the complex seas of customer experience management challenges.
In this episode of Experience Action, we tackle the pressing issue of meeting and exceeding client expectations, even when industry woes like staff shortages and technology hiccups threaten to sink our ships. We're not just talking about avoiding disappointments here; we're focused on turning potential letdowns into opportunities for delight and loyalty. We look candidly at the real-world repercussions of failing to fulfill promises. We're sharing the tools and mindset shifts necessary to ensure your customers feel seen, heard, and, most importantly, satisfied—even when the going gets tough.
Resources Mentioned:
Experience Investigators Learning Center -- experienceinvestigators.com
Article: How a Service Code Empowers Employees to Deliver Exceptional Experiences -- https://experienceinvestigators.com/customer-centric-culture/customer-experience-service-code/
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Customer Experience (CX) Examples in Evolving Industries
Managing Change with Customers
Top 10 Ways Customer Experience (CX) Makes a Better World
Customer Experience (CX) Value Creation
Characteristics of Great Customer Experience (CX)
Process Improvement VS. Customer Experience
Defining Customer Experience
5 Questions for Customer Experience (CX) Leaders
How To Use a Customer Experience (CX) Mission
Customer Experience (CX) Training
Leadership Buy In
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