In a recent ALM Pacesetter survey, the report found "that innovators among professional services providers are grappling less with technology installation and more with process and culture reengineering." We sit down with one of the people behind that report, Tomek Jankowski, Director, ALM Intelligence Pacesetter Research, and dive into the ways law firms and in-house legal departments are working to change the cultural roadblocks to advance innovation and improve overall client experiences. We discuss some specific examples of firms going to great lengths to improve their interactions with clients, but that Jankowski reminds us that it doesn't take a Moon Shot project to improve overall satisfaction with your clients. Sometimes, it is as simple as talking with your clients.
Tomek Jankowski also sees a future filled with challenges over the next few years with financial, social, and global political issues bringing back old Cold War problems than not many lawyers today experienced first-hand like he did.
Links Discussed:
Crystal Ball Question:
This week we continue our crystal ball answers from the recent Legal Value Network eXperience conference in Chicago. This week we have Damien Riehl from Fastcase and SALI discussing the need for a true organized method of allowing legal vendors, attorneys, clients, and governments to label and share information.
Contact Us:
Twitter: @gebauerm or @glambert
Voicemail: 713-487-7821 (note the NEW NUMBER!)
Email: geekinreviewpodcast@gmail.com
Music: Jerry David DeCicca
After-Hours with NRF's Zack Barnes
Justice Technology Association's Maya Markovich and Yousef Kassim
ALM's Bill Carter - It's All About the Data
Trellis' Nicole Clark on State Trial Court Docket Analytics
Nikki Shaver and Jeroen Plink on the Launching of the Legaltech Hub
Adam Pascarella's "Reversed in Part" - 15 Stories of Non-Traditional Careers After Law School
Phil Flora on What Law Firms are doing in the Battle for Talent
Anne Klinefelter on The Right to Be Forgotten in the Age of Internet Surveillance Capitalism
M.C. Sungaila and The Portia Project Podcast
Live From New York... It's LegalWeek!
Sarah Sutherland on How Data and the Law Interact
InnoLaw's Lucy Bassli on the Sexiness of Contracts
Sang Lee: Talent Management That Enables People to Be True to Themselves
All Information… All Inspirations
Ama Romaine and Wayne Harris on The Initiative: Advancing the Blue and Black Partnership
Maker5's Sanjay Kamlani on the Who, What, and How of Legal Innovation
Factor's Ed Sohn and Michael Callier on Leading through New Law
Axiom's David Pierce on Talent Recruitment and Flexible Working-Models Amid Shifting Industry Expectations
Gabe Teninbaum on Productizing Legal Work / Lindsie Rank on Can I Publish This?
Litera's Ashley Miller on Data and the Single Source of Truth
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