In a recent ALM Pacesetter survey, the report found "that innovators among professional services providers are grappling less with technology installation and more with process and culture reengineering." We sit down with one of the people behind that report, Tomek Jankowski, Director, ALM Intelligence Pacesetter Research, and dive into the ways law firms and in-house legal departments are working to change the cultural roadblocks to advance innovation and improve overall client experiences. We discuss some specific examples of firms going to great lengths to improve their interactions with clients, but that Jankowski reminds us that it doesn't take a Moon Shot project to improve overall satisfaction with your clients. Sometimes, it is as simple as talking with your clients.
Tomek Jankowski also sees a future filled with challenges over the next few years with financial, social, and global political issues bringing back old Cold War problems than not many lawyers today experienced first-hand like he did.
Links Discussed:
Crystal Ball Question:
This week we continue our crystal ball answers from the recent Legal Value Network eXperience conference in Chicago. This week we have Damien Riehl from Fastcase and SALI discussing the need for a true organized method of allowing legal vendors, attorneys, clients, and governments to label and share information.
Contact Us:
Twitter: @gebauerm or @glambert
Voicemail: 713-487-7821 (note the NEW NUMBER!)
Email: geekinreviewpodcast@gmail.com
Music: Jerry David DeCicca
Haley Moss on How Embracing Neurodiversity in the Legal Profession Makes Us All Better
Cultivating and Retaining the Next Generation of Legal Talent
Alex Babin - Getting the Machines to Work the Way You Work
Matthew Coatney - The Human Cloud: The World of Projects and Freelancers
Results of the Bloomberg Law DEI Framework with Molly Huie
Teaching Law Students Business Design Skills - Jessica Erickson and Josh Kubicki
Ian Nelson, Sarah Glassmeyer, and Margaret Naughton on the Next Generation of CLE
The Legal Design Book with Astrid Kohlmeier and Meera Klemola
Innovation Adoption - The Law Firm Field of Dreams
Mary O'Carroll - The Power of Community in Driving Change
Zen and the Art of Process Improvement - Tiffany O'Neil, Alana Carson, and Jack Godsey
Joseph Raczynski - The Red and Blue Pill Matrix of AI and Emerging Legal Tech
April Brousseau - Innovation in the Legal Industry Can't Be a Side Gig
Leigh Vickery on Creating Top-Shelf Customer Experience in Legal
Shailini George on Law Students Doing Well and Being Well
Maya Markovich and Ivy Grey on Creating More Value with the Time You Have
Eugene Giudice on Reflections During a Pandemic
AALL's Emily Florio and Diane Rodriguez on Leading an Association Remotely
The Delta Model Lawyer with Cat Moon and Alyson Carrel
How COVID Changed Law Students' On Campus Interview Experiences with Law360's Kerry Benn
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