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Kindness is the oil that takes the friction out of life. It can also be the difference between you and the competition.Â
Kathi and Mike share some real time stories about employees that have gone the extra mile, and in the process made themselves memorable. We also share some examples of what happens when poor management, lack of training and a culture that doesnât put the customer first is left to its own devices.Â
In our music segment:
Metallica: Funeral For a Friend/Love Lies BleedingÂ
Ultravox: Reap The Wild Wind
Ultravox: Vienna (Live Aid)
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Got a question? Email either of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com
Episode 38: Marketing Budget Concerns During Downturns
Episode 37: Which is Better: Being Famous or Building a Community?
Episode 36: Metaverse Schmetaverse
Episode 35: Three Punks Walk Into a Dealership w/Josh Friedman
Episode 34: The âI canât find anyone who wants to work anymoreâ Myth
Episode 33: Social Selling with #FordVideoGuy
Episode 32: Facebook Ch, Ch, Ch, ChangesâŚAgain.
Episode 31: How to Be Better Than Everyone Else on Social Media
Episode 30: Letâs Talk About EVs, âAutopilotâ and Safety
Episode 29: Digital Advertising and Data Privacy: Whatâs Next?
Episode 28: Social Media & Personal Branding
Episode 27: Using Video to Educate, Empower and Entertain
Episode 26: One Deptâs Markup is Another Deptâs Opportunity
Episode 25: No Fresh Ups: the Intersection of Car Sales and Technology
Episode 24: Employee Influencers: Mega Opportunity or Minefield?
Episode 23: The Metaphoric Meteor for Automotive Dinosaurs
Episode 22: Automotive Social Selling Really is a Thing
Episode 21: Helping Customers in a Digital World
Episode 20: Good People Are Hard to Find
Episode 19: Does the Factory Really Want to Become Retailers?
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