We chat with Chip Bell - author of 'Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions' - to chat about how building co-creation partnerships with customers can tap into a well of creativity that will drive your business forward.
Watch on YouTube: https://www.youtube.com/watch?v=QV1VJauEyNE
Read a transcript:
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Inside Intercom 2023 in Review
Rewind: CX author Dan Gingiss on turning customers into your own salesforce
Make every call count: The evolution of phone support
Angel investor Christoph Janz on finding the right opportunities in AI
Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
How AI is creating support roles, not taking them
The story behind the chirp: Intercom’s notification sound
Rewind: Intercom on Product – The intersection of company and product strategy
Training the next generation of support leaders with Peak Support’s Hannah Steiman
Rewind: IBM’s Arin Bhowmick on designing ethical AI
Rewind: Nick Mehta on delivering value at scale
HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy
Leonard Berry and the eternal pursuit of service excellence
Intercom on Product: Product strategy in the age of AI
Shopify UX Director Elizabeth McGuane on why design should start with words
The emergence of superintelligent AI
Learn how AI can unlock productivity, according to AI founder Andrew Louder
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
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