Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. But Salesforce Service Cloud CEO Clara Shih and Global Innovation Evangelist Brian Solis see automation and AI as a solution. On this episode they explain how you can drive growth by empowering agents to do more with less, increase efficiencies by streamlining time-intensive processes, and deliver immediate cost savings to organizations across every industry. Tune in to find out more!
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Net Zero Trailblazers: A Conversation with Meaghan Atkinson, Director of Sustainability & Regulatory Affairs at Crowley
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Gloria Steinhem: Breaking Barriers for Women’s Rights
NYT Bestselling Author & Educator Jessica Lahey Discusses How a Child’s Failures Lead to Self-Reliance
Seth Godin and Brian Solis: How to Better Connect to Your Customers
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Debiasing AI: Training Machines for Good with Jacob Ward and Kathy Baxter
Taking Control of Your Finances with Sallie Krawcheck
Bridging Human Gaps in Healthcare with Data and A.I. - with Mark Bertolini, former Aetna CEO, and Salesforce EVP, LaShonda Anderson-Williams
How to Solve the Trust Crisis: A Conversation with Helene Foulkes and Rudy Cline-Thomas
The Unstoppable Mike Schultz: A Conversation with a Two Time Paralympic Medalist and World Champion
How U.S. Olympic Champion Shaun White Built His Brand
Getting Back To Pre-Pandemic Normal: A Conversation with Dr. Leana Wen
The Case for Data-Driven Sustainability: A Conversation with Carolina Leonhardt and Patrick Flynn
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