Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. But Salesforce Service Cloud CEO Clara Shih and Global Innovation Evangelist Brian Solis see automation and AI as a solution. On this episode they explain how you can drive growth by empowering agents to do more with less, increase efficiencies by streamlining time-intensive processes, and deliver immediate cost savings to organizations across every industry. Tune in to find out more!
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Goal Setting for Success: A Conversation with Shark Tank Investor Daymond John
The Future of Hybrid Work: Ray Dalio and Karen Mangia on Reimagining How and Where We Will Work
Taking Action To Address Anti-Asian Racism And Violence
The Future of Vaccine Management: A Conversation with Salesforce's Chief Medical Officer and GM of Vaccine Cloud
Shattering Stigmas: A Conversation with Jillian Mercado from Salesforce Trailblazing Women Summit
What is Grit and Why it Matters: A Conversation with Angela Duckworth and Kobie Fuller
Committing to a Net Zero Future: A Conversation with Marc Benioff and Julie Sweet
Reimagining Work: A Conversation with Slack's Stewart Butterfield and Salesforce's Bret Taylor
Civil Rights 2.0 A Conversation with DeRay Mckesson
What is Happiness? A Conversation with Derren Brown, Mentalist, Illusionist and Best-selling Author of ‘Happy’
Managing COVID-19 Vaccine Distribution in Our Communities: A Conversation with Dr. Larry Brilliant
How to Find Inner Balance and Peace: A Conversation with Alonzo King
Healthy Eating Doesn’t Have to Be Difficult: A Conversation with Kelly LeVeque
How to Cope with Relationship Challenges During COVID: A Conversation with Esther Perel
Creating a Foundation for Change: A Conversation with Rich Roll
Why Human Connections Should be at the Center of Digital Transformation: A Conversation with Brian Solis
The Art of Being an Effective Leader: A Conversation with Joel Peterson
Without Adversity, There is No Triumph: A Conversation with Louis Theroux
An Olympian's Perspective on Overcoming Obstacles: A Conversation with Chaunté Lowe
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