Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Tags: Conflict, Workplace, Crisis, Relationships
Episode 063 Resolving Conflict Like a Superhero - Veronica Sites
URL: http://www.julieannsullivan.com/resolving-conflict-superhero-veronica-sites/
Does it seem like everywhere you turn these days, you are faced with conflict? Conflict at home, conflict at work and we even have conflict on social media - it just never ends. Today’s guest is going to introduce us to the 3 P’s of conflict resolution. These 3 simple steps, when done in order, will allow you to resolve the conflict and move on to building productive relationships in your life.
I hope you’re ready for an exciting conversation with my guest, Veronica Sites. Veronica has certifications as a speaker, trainer, and coach by the Zig Ziglar Corporation. She has also spent time as a corporate chaplain and crisis responder. Her newest book is Conflict Resolution Solutions, and includes 57 actionable tips for navigating conflict resolution. Let’s chat with Veronica!
Bio: Veronica specializes in Conflict Resolution, both external and inner conflict. She’s a certified Ziglar Legacy trainer, as well as a responder to mass casualties, disaster relief efforts, and a bereavement expert. Veronica is a highly skilled business coach and speaker with a track record of success and community impact. Her forte is empowering people to activate their untapped potential.
You’ll discover:
Veronica’s superpower? “Talking people off the ledge” Why this is a “learnable ability” The reward for her work: peace, joy, and security Reframing thoughts Veronica’s Three P’s: Plan, Prepare, and Perform Reaction vs. Planned Response Her work as a first responder in tragedy and disaster relief Techniques to deal with crisis How to “anchor in the moment” Expectations for ourselves and others Why people “deflect” attention to others Opinions vs. Facts Playing the “trump card”: What this means in crisis and chaos How to navigate conversations Being valued and visible Tips from Veronica’s book: Determine where your conversation is going to go before you have it What lines are you going to draw for yourself when you begin to experience emotional escalation and reaction rather than response?
Interview Links & Other Resources
www.conflictresolutionspeaker.com
Conflict Resolution Solutions by Veronica Sites or get it on Amazon
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
iTunes - Subscribe, Rate & Review
157 Keys to Overcoming Your Inner Critic with Jeremiah Brown
156 Transparency, Reinforcement and Love = Success, with CEO Catherine Monson
155 The Importance of Making a Good Impression with Laura Sicola
154 People, Purpose, Profits & Play with Chuck Runyon, CEO Anytime Fitness
153 Don't Overcommit. No Is a Complete Sentence with Sharon Weinstein
152 Creating an On-Purpose Business with Kevin McCarthy
151 Love Your Life….No Matter What!© With Pennie Hunt
150 Build a Business Like a Living Organism with Sheryl O’Loughlin
149 Understanding Why A Different Perspective is OK with Cara Silletto
148 The Benefits of Ingaging Leadership with Evan Hackel
147.2 How to Build Relationships Within Your Workforce with Steve Browne
147 The Confidence Project with Tracy Bagli Hooper
146 Aspirational Leadership with Molly Maid President, Meg Roberts
145 Great Vision Without Sight with Michael Gravitt
144 Culture Trumps Everything with Gustavo Grodnitzky
143 From Female Football Team to Coaching Success with Jan Spence
142 Focus on Serving with Larry Sutton from RNR Tire Express
141 Learning Made Easier with Brainiac Dave Farrow
140 Increase Engagement – Increase Success with Mike Clark from Gallup
139 The Rewards of Taking a Risk with Andy Molinsky
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Crack the Customer Code
Mind Your Business With Yitzchok Saftlas
Amazing Business Radio
Book Marketing Mentors
The Female Insight Zone