Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Tags: Conflict, Workplace, Crisis, Relationships
Episode 063 Resolving Conflict Like a Superhero - Veronica Sites
URL: http://www.julieannsullivan.com/resolving-conflict-superhero-veronica-sites/
Does it seem like everywhere you turn these days, you are faced with conflict? Conflict at home, conflict at work and we even have conflict on social media - it just never ends. Today’s guest is going to introduce us to the 3 P’s of conflict resolution. These 3 simple steps, when done in order, will allow you to resolve the conflict and move on to building productive relationships in your life.
I hope you’re ready for an exciting conversation with my guest, Veronica Sites. Veronica has certifications as a speaker, trainer, and coach by the Zig Ziglar Corporation. She has also spent time as a corporate chaplain and crisis responder. Her newest book is Conflict Resolution Solutions, and includes 57 actionable tips for navigating conflict resolution. Let’s chat with Veronica!
Bio: Veronica specializes in Conflict Resolution, both external and inner conflict. She’s a certified Ziglar Legacy trainer, as well as a responder to mass casualties, disaster relief efforts, and a bereavement expert. Veronica is a highly skilled business coach and speaker with a track record of success and community impact. Her forte is empowering people to activate their untapped potential.
You’ll discover:
Veronica’s superpower? “Talking people off the ledge” Why this is a “learnable ability” The reward for her work: peace, joy, and security Reframing thoughts Veronica’s Three P’s: Plan, Prepare, and Perform Reaction vs. Planned Response Her work as a first responder in tragedy and disaster relief Techniques to deal with crisis How to “anchor in the moment” Expectations for ourselves and others Why people “deflect” attention to others Opinions vs. Facts Playing the “trump card”: What this means in crisis and chaos How to navigate conversations Being valued and visible Tips from Veronica’s book: Determine where your conversation is going to go before you have it What lines are you going to draw for yourself when you begin to experience emotional escalation and reaction rather than response?
Interview Links & Other Resources
www.conflictresolutionspeaker.com
Conflict Resolution Solutions by Veronica Sites or get it on Amazon
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