Today’s guest is Shane Bray, Chief Customer Experience Officer (CXO) at Blue Cross and Blue Shield of Louisiana. He joins Emerj Senior Editor Matthew DeMello on today’s program to examine how the convergence of healthcare and financial services presents a compelling opportunity for the integration of AI to elevate patient experiences and customer interactions in insurance workflows. Later, they take a closer look at the advantages of generative AI in addressing problems like the interoperability of different healthcare IT systems and giving caretakers a deeper understanding of patient behaviors and sentiment analysis. This episode is sponsored by Uniphore. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Data Governance and Legacy Tech Stack Challenges in Heavy Industry - with Rupam Baijal of Algoma Steel
Fighting First Party Fraud and Chargebacks in e-Commerce - with Jeff Otto of Riskified
Deploying AI in Healthcare and Life Sciences with Dr. Milind Sawant of Siemens Healthineers
Fostering Responsible AI Outcomes through Operations and Developer Workflows - with Ranjan Sinha of IBM
The Importance of Tribal Knowledge for the Success of AI Adoptions - with Edwin Pahk of Aquant
Driving Innovation and Clean Data in Finserv Information Flows - with Hossein Zahed of Capital One
Targeting Providers through Omnichannel Marketing and Patient Personalization - with Tom Hayes and Gareth Dabbs of IQVIA
Setting Strong Foundations for Modernization in the Era of Everything AI - with Carm Taglienti of Insight
Leveled Approaches to AI for Asset Management Challenges - with Aman Thind of State Street
The Market and Tech Forces Shaping the Future of Software Development - with Tsavo Knott of Pieces
Transforming the Enterprise-Level Customer Experience with AI - with Jason Aubee of TechSee
Driving AI Adoption in Insurance - with Ryann Foelker of American Family Insurance Group
Essentials for AI Infrastructure and Object-Based Storage for Enterprises - with Anand Babu Periasamy of MinIO
Driving Responsible AI Approaches Through Executive Buy-In - with Steve Astorino of IBM
AI and the Future of the ‘Enterprise Deep State’ - with Alan Boehme of H&M
Automation and Augmentation in Development Tools - with Tsavo Knott of Pieces
Driving Partnerships and Prioritization Strategies for AI in Financial Services - with Julie Winkler of CME Group
Tracing AI and Natural Language Processing’s Journey to the Mainstream - with Matt Berseth of NLP Logix
Solving Human Resource and Client Services Challenges with AI - with Bill Armstrong of Moss Adams
Guidance for Procurement Leaders in Recovering Supply Chains - with Edmund Zagorin of Arkestro and Len DeCandia of Johnson & Johnson
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