Today’s guest is Shane Bray, Chief Customer Experience Officer (CXO) at Blue Cross and Blue Shield of Louisiana. He joins Emerj Senior Editor Matthew DeMello on today’s program to examine how the convergence of healthcare and financial services presents a compelling opportunity for the integration of AI to elevate patient experiences and customer interactions in insurance workflows. Later, they take a closer look at the advantages of generative AI in addressing problems like the interoperability of different healthcare IT systems and giving caretakers a deeper understanding of patient behaviors and sentiment analysis. This episode is sponsored by Uniphore. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Automation and Augmentation in Development Tools - with Tsavo Knott of Pieces
Driving Partnerships and Prioritization Strategies for AI in Financial Services - with Julie Winkler of CME Group
Tracing AI and Natural Language Processing’s Journey to the Mainstream - with Matt Berseth of NLP Logix
Solving Human Resource and Client Services Challenges with AI - with Bill Armstrong of Moss Adams
Guidance for Procurement Leaders in Recovering Supply Chains - with Edmund Zagorin of Arkestro and Len DeCandia of Johnson & Johnson
Tires and Data Collection for Autonomous Vehicles - with Chris Helsel of Goodyear
GenAI for CX, Cybersecurity, Fraud Detection, and Marketing Workflows in Insurance - with Dr. John Almasan of TIAA
AI for Supply Chain Challenges in Life Sciences - with Shreyas Becker of Sanofi
Overcoming Cultural and Technological Hurdles for AI Integration in Life Sciences - with Daniel Ferrante of Deloitte
Transforming a Legacy Enterprise Culture to a Data-Based Enterprise Culture - with Bikalpa Neupane of Takeda Pharmaceuticals
IT for Financial Services in the Age of GenAI - with Craig Mackereth of Rimini Street
Essentials of Deploying Large Language Models in the Enterprise - with Anton Kornienko and Ben Webster of NLP Logix
What Telecom Can Teach Other Sectors About AI Adoption - with Nadeem Saeed of Verizon
Multichannel Customer Journeys in Financial Services - with Anuj Maniar of Deloitte
What GenAI Means for Life Sciences IT Leaders - with Steven Zhang of Deloitte
A Post-Pandemic Autopsy of Retail and eCommerce Challenges - with Poonam Goyal of Bloomberg Intelligence
Introducing 'The Trajectory': A Specific Editorial Focus on Power and Artificial General Intelligence - with Yoshua Bengio
AI in Pharmaceutical Supply Chains and Manufacturing - with Laks Pernenkil of Deloitte
Solving Insurance Inefficiencies with AI - with Sandee Suhrada and Karl Hersch of Deloitte
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