How To Create Defining Moments Without Breaking the Bank. In a world full of cell phones, crystal clear video, and instant gratification, creating an impactful guest experience is harder than ever. The good news is there are still ways to create defining moments that connect with your guests, are cost-effective, and create memories and…
The post EP #39 – The Power of Moments with Author Chip Heath appeared first on Hospitality Academy.
EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy
EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf
EP #20 – Handling Difficult Customers, with Michelle Mitchell
EP #19 – Becoming a Master of Memory with Timothy Moser
EP #18 – Dancing At The Fountain – Insights from the World’s Leading Hoteliers
EP #17 – Improving Housekeeping Labor Productivity with David Heath
EP #16 – Best Practices For Reaching Your Sales Goals with Doug Kennedy
EP #15 – How to Conduct Annual Performance Reviews
EP #14 – Human Trafficking and how to Recognize the Signs at your Property
EP #13 – Accommodated Scheduling with Adam Peterson
EP #12 – Taking a Proactive Approach to Managing your Time
EP #11 – Managing Your Online Reputation with Rupesh Patel
EP #10 – A Day in the Life of the Frontline Staff with Kelly Long
EP #9 – How Leadership Connects to the Bottom Line with Zee Mahmood
EP #8 – The Customer Experience Hamburger with Steve DiGioia
EP #7 – Applying Acting Skills to Deliver Exceptional Guest Service
EP #6 – Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires
EP #5 – New Employee On-boarding with GM Scott Sisk
EP #4 – Interview with Hotel Quality Consultant, Kim Montijo
EP #3 – Steps to prepare for Hurricane Season with Bryan Jackson
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