The Geek in Review podcast welcomed Kriti Sharma, Chief Product Officer of Legal Tech at Thomson Reuters, to discuss AI and ethics in the legal industry. Kriti talks to us about the importance of diversity at Thomson Reuters and how it impacts product development. She explained TR's approach to developing AI focused on augmenting human skills rather than full automation. Kriti also discusses the need for more regulation around AI and the shift towards human skills as AI takes on more technical work.
A major theme was the responsible development and adoption of AI tools like ChatGPT. She discusses the risks of bias but shared TR's commitment to building trusted and ethical AI grounded in proven legal content. Through this "grounding" of the information, the AI produces reliable answers lawyers can confidently use and reduce the hallucinations that are prevalent in publicly commercial Gen AI tools.
Kriti shares her passion for ensuring people from diverse backgrounds help advance AI in law. She argues representation is critical in who develops the tech and what data trains it to reduce bias. Kriti explains that diversity of experiences and knowledge amongst AI creators is key to building inclusive products that serve everyone's needs. She emphasizes Thomsons Reuters' diversity across leadership, which informs development of thoughtful AI. Kriti states that as AI learns from its creators and data like humans do, we must be intentional about diverse participation. Having broad involvement in shaping AI will lead to technology that is ethical and avoids propagating systemic biases. Kriti makes a compelling case that inclusive AI creation is imperative for both building trust and realizing the full potential of the technology to help underserved communities.
Kriti Sharma highlights the potential for AI to help solve major societal challenges through her non-profit AI for Good. For example, democratizing access to helpful legal and mental health information. She spoke about how big companies like TR can turn this potential into actual services benefiting underserved groups. Kriti advocated for collaboration between industry, government and civil society to develop beneficial applications of AI.
Kriti founded the non-profit AI for Good to harness the power of artificial intelligence to help solve pressing societal challenges. Through AI for Good, Kriti has led the development of AI applications focused on expanding access to justice, mental healthcare, and support services for vulnerable groups. For example, the organization created the chatbot tool rAInbow to provide information and resources to those experiencing domestic violence. By partnering frontline organizations with technologists, AI for Good aims to democratize access to helpful services and trusted information. Kriti sees huge potential for carefully constructed AI to have real positive impact in areas like legal services for underserved communities.
Looking ahead, Kriti says coordinated AI regulations are needed globally. She calls for policymakers, companies and society to work together to establish frameworks that enable adoption while addressing risks. With the right balance, AI can transform legal services for the better.
Links:
Listen on mobile platforms: Apple Podcasts | Spotify
Contact Us:
Twitter: @gebauerm, or @glambert
Voicemail: 713-487-7821
Email: geekinreviewpodcast@gmail.com
Music: Jerry David DeCicca
Transcript
The Mission: Eliminate Systemic Racism in the Legal System - LexisNexis' Ronda Bazley Moore (TGIR Ep. 179)
An Overview of the 2022 Partner Compensation Survey with Law360's Craig Savitzky and MLA's Jeffrey Lowe (TGIR Ep. 178)
It's Not Legal Technology That's the Problem… It's the Culture - ALM's Tomek Jankowski (TGIR Ep. 177)
Preparing for the Legal Team of the Future - Adam Curphey (TGIR Ep. 176)
What Does a Post-Pandemic Conference Look Like? Martha Breil on ILTACon (TGIR Ep.175)
A Data Diva and Two Geeks Talk Data Privacy - Debbie Reynolds
Intentional Leadership is about Owning Your Purpose - HBR's Axelle Flemming
The Future of Legal Innovation Will Be Built In By Design - Olga Mack
Teaching (and Pressuring) Law Professors to Teach Technology - Katie Brown
11 Steps Law Firms Can Take to Stop "Women Leaving Law" - Laura Leopard
Increased Revenue, Profits, and Efficiencies through "Smarter Collaboration" - Dr. Heidi Gardner
Aliza Shatzman - Turning a Horrible Judicial Clerkship Experience into the Legal Accountability Project
HyperDraft's Tony Thai and Sean Greaney - The Compatibility of BigLaw and Innovative Lawyers
Leading with Love as a Business Strategy with Jeff Ma and Frank Danna
Engineering Serendipity with The Houston Ion's Joey Sanchez
Diane Rodriguez and Beth Adelman on AALL's Preparation for an In-Person Denver Conference
Peter Baumann: There is So Much Value In Your Data… Once You Control the Risks
Law360's Kerry Benn on 2022 Summer Associate Preferences, Challenges, and Options
Colin McCarthy of Legal Operators on Building a LegalOps Community
Sonja Ebron and Ed Walters Collaborate on Courtroom5 and Fastcase to Help Pro Se Litigants Access Justice
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
NABOR® TALKS
U.S Property Podcast
Aligned Money Show
The Ramsey Show
Planet Money