Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
*
A Service Delivery Blueprint describes how you provide goods and services to your customers. Once defined, it enables consistency in your customer order-to-delivery process without compromising quality. It also affects how customers and vendors experience your business. It’s one of the seven elements of the Kasennu framework for business infrastructure.
*
This episode features the story of Vandana Thiagarajan, one of three co-founders of a promising real estate upstart in New York. They also work as the mortgage talent on a reality TV show. Lately, she’s been shouldering most of the responsibility at the expense of missing client deadlines.
*
Torn between growing the business or pursuing the TV show, she describes her decision as choosing between taking the red pill or the blue pill. A consultant shows her how to create a Service Delivery Blueprint to pinpoint the source of quality issues so that they can keep their promises of a fast loan processing time.
*
🔗 Behind the Façade Book: https://www.eqbsystems.com/podcast/190-red-pill-or-blue-pill-the-story-of-vandana-thiagarajan-a-mortgage-companys-meteoric-rise
❓ Send your questions to Alicia on Twitter or LinkedIn.
🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!
And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
034: Developing a Business Strategy for Sustainable Growth with Mark Pegues
033: Pricing for Profit with John Ray
032: Running Your Business By the Numbers with Charles H. Green
031: Brainstorming Your Million Dollar Idea with Kymone Hinds
030: Connecting Your Software for Maximum Productivity with Garrett Massey
029: Minimizing Risk with Decision Science with Robert D. Brown, III
028: Managing Virtual Teams in a Freelance Economy with Sherry Heyl
027: I.P. Protection for Your Business Processes with Steve Wigmore
026: Finding Your Niche to Build an Empire with Dee Williams
025: Promises vs. Goals: Season 2 Reflections with Alicia Butler Pierre
024: Driving Faster with Business Infrastructure with Chris Grigalunas
023: Attracting Top Talent to Your Small Business with Jim Stroud
022: Foundation & Maintenance – Business Lessons from Cuba with Alicia Butler Pierre
021: Improving Quality in Healthcare Operations with Jarvis Gray
020: Striking the Perfect Balance Between Marketing and Operations with Andrea D. Smith
019: Who Said Operations Isn’t Sexy? with Alicia Butler Pierre
018: How AI Technology Can Scale Your Small Business with Scott Evans
017: How Traveling Can Lead to Self-Discovery & Business Evolution with Keith Finger
016: Demonstrate, Duplicate & Delegate: Nia Imani’s Formula for Success
015: How I Use Business Infrastructure in My Restaurant with Sharron Lee
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Organic Marketing Simplified: Effective podcasting strategy for growth and monetization
THE GO BIZ GUY
The Sigma Femme Podcast
The Prof G Pod with Scott Galloway
The Tim Ferriss Show