Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
We’ve come to the final episode in our encore of the 13-part audio masterclass on business infrastructure! At this point, you’ve heard six stories of entrepreneurs and leaders in small businesses trying their best to keep their cool amid chaotic fast growth. If you’ve missed any of those episodes, be sure to go back and listen to them so that you can follow along with the info contained in this episode.
Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build.
Thanks in part to the consultants they each work with, they’re able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that’s what this episode is about – you’re going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual!
A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization’s operations with a level of detail and precision that allows your team to work without your daily presence. It’s also the seventh and final element of the Kasennu framework for business infrastructure.
In this final episode, host Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You’ll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.
🔗 Links to Resources: https://www.eqbsystems.com/podcast/247-business-infrastructure-masterclass-missing-link-how-to-identify-and-document-processes-for-scaling-small-businesses
❓ Send your questions to Alicia on Twitter or LinkedIn.
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208: The Top 12 | How to Streamline Repetitive Tasks with Robotic Process Automation (RPA) featuring Dean Hamilton
207: The Top 12 | What is EOS and How Does it Lead to Operational Excellence? Lynda Martin Explains
206: The Top 12 | The Toyota Way for Achieving Operational Excellence with Dr. Jeffrey K. Liker
205: The Top 12 | How Amal Hassan Scaled Outsource Global into Africa's Top BPO Provider
204: The Top 12 | How to Uncover Root Causes of Chaotic Growth with Lauren Hisey
203: The Top 12 | Business Infrastructure Lessons I Learned in Cuba with Alicia Butler Pierre
202: The Top 12 How to Create an Operational Excellence Culture in a Tech Startup with Hassan Dantata
201: The Top 12 | How to Scale Your Personal Brand & Become a Recognized Expert - Tips from Dorie Clark
200th Episode! Meet the Business Infrastructure Podcast Team + Special Guest, Jared Easley
199: The Top 12 | Mohammad Ali Ajlouni Shares Everything You Need to Know About COOs
198: The Top 12 | My Business is Small...Why Does It Need Business Infrastructure? Alicia Butler Pierre Explains.
197: The Top 12 | What is Six Sigma Operational Excellence Dr. Frank Barsi
196: The Top 12 | What is a COO? Maria Jones Explains
195: Backstage | How We Made the Business Infrastructure Audio Masterclass
194: How to Create a Business Process Manual
193: How to Create a Work Space Logistics Plan for Flourishing Small Businesses
A Quick Update from Alicia
192: Organized Chaos - The Story of Clenard Smith & the Flourishing Food Distribution Company
191: How to Create a Service Delivery Blueprint for Small Businesses on the Rise
190: Red Pill or Blue Pill? The Story of Vandana Thiagarajan and a Mortgage Company's Meteoric Rise
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