Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
We’ve come to the final episode in our encore of the 13-part audio masterclass on business infrastructure! At this point, you’ve heard six stories of entrepreneurs and leaders in small businesses trying their best to keep their cool amid chaotic fast growth. If you’ve missed any of those episodes, be sure to go back and listen to them so that you can follow along with the info contained in this episode.
Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build.
Thanks in part to the consultants they each work with, they’re able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that’s what this episode is about – you’re going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual!
A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization’s operations with a level of detail and precision that allows your team to work without your daily presence. It’s also the seventh and final element of the Kasennu framework for business infrastructure.
In this final episode, host Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You’ll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.
🔗 Links to Resources: https://www.eqbsystems.com/podcast/247-business-infrastructure-masterclass-missing-link-how-to-identify-and-document-processes-for-scaling-small-businesses
❓ Send your questions to Alicia on Twitter or LinkedIn.
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248: Small Business Advisors| Shawn Palmer Talks Pricing Strategies
246: Business Infrastructure Masterclass | How to Create a Work Space Logistics Plan for Flourishing Small Businesses
245: Business Infrastructure Masterclass | Organized Chaos - The Story of Clenard Smith & the Flourishing Food Distribution Company
244: Business Infrastructure Masterclass | How to Create a Service Delivery Blueprint for Small Businesses on the Rise
243: Business Infrastructure Masterclass | Red Pill or Blue Pill? The Story of Vandana Thiagarajan & a Mortgage Company's Meteoric Rise
242: Business Infrastructure Masterclass | How to Create a Paper Records Management System for Expanding Small Businesses
241: Business Infrastructure Masterclass | Troubled Waters - The Story of the Benoit Sisters & the Expanding Medical Office
240: Business Infrastructure Masterclass | How to Create an Electronic (Digital) Records Management System for Small Businesses in High Demand
239: Business Infrastructure Masterclass | The Princess vs. The Politician – The Story of the Reubens & the Furniture Store in High Demand
238: Business Infrastructure Masterclass | How to Create a Business Design Blueprint for Emerging Small Businesses
237: Business Infrastructure Masterclass | Child's Play - The Story of Albert Andoh & the Emerging Tech Startup
236: Business Infrastructure Masterclass | How to Create a Business Parts Analysis for Fast-Growing Small Businesses
235: Business Infrastructure Masterclass | Identity Crisis: The Story of Emily Miller & the Fast Growing Non-Profit
234: Season 18 Wrap Up with Alicia Butler Pierre
233: Doing Business in Philippines with Erika Ve Revilla and Jodie Maquiran
232: Living and Working in Saudi Arabia with Tiffany Smith
231: Doing Business in Australia with Jules Brooke
230: Doing Business in Brazil with Paula Palermo
229: Doing Business in Mexico with Sofía Benedicto
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