Our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality.
You can watch this episode on YouTube: https://youtu.be/X3iNjM89fRA?si=fDtP8tl-FY4PHxxm
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://www.linkedin.com/in/pauladams/
Say hi 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
💻 RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
🏠 www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Rewind: Jean Hsu on people-centric management
Kinzen’s CEO Mark Little on the fight against disinformation
Algolia’s Sarah Dayan on what sets a staff plus engineer apart
UserTesting’s Janelle Estes on using human insight to create memorable experiences
Let's talk principles: From technical conservatism to connected, modular systems
Sanj Bhayro on creating the right foundation to help businesses scale
Three million downloads and counting: Inside Intercom reaches a podcasting milestone
Stripe’s James Dyett on a customer-first approach to sales
Stark’s CEO Cat Noone on designing accessible products
Form specialist Caroline Jarrett on designing surveys that work
G2's CMO Amanda Malko on the latest trends in software buying
Pride 2022: Being out and bringing people in
Intercom’s product principles: Back to the basics
Customer Experience author Elizabeth Dixon on the CX that makes an impact
Intercom on Product: Facing the tech slowdown
2022 CS Benchmark: How support quality impacts businesses
Rewind: Slack’s Ali Rayl on supporting millions of daily active users
Let's talk principles: Exploring how we build product at Intercom
HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel
Dialling it up: The evolution of phone support
Create your
podcast in
minutes
It is Free