Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
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Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build.
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Thanks in part to the consultants they each work with, they’re able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that’s what this episode is about – you’re going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual!
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A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization’s operations with a level of detail and precision that allows your team to work without your daily presence. It’s also the seventh and final element of the Kasennu framework for business infrastructure.
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In this final episode, (host and inventor of the Kasennu framework) Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You’ll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.
🔗 Links to Resources: https://www.eqbsystems.com/podcast/194-how-to-create-a-business-process-manual
❓ Send your questions to Alicia on Twitter or LinkedIn.
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054: The One Thing You Need to Know About Social Media - Marie Incontrera
053: The One Thing You Need to Know About Product Prototyping - Eric Lange
052: The One Thing You Need to Know About Organizational Agility - Roger Nierenberg
051: Designing a Digital Content Management Process with Alicia Butler Pierre
050: Sparking Innovation & Sales via Intrapreneurship with Carl E. Reid
049: Vetting Doctors to Promote Patient Safety with Dilsa Bailey
048: Automating Human Resource Compliance with Jason Cavness
047: Leading a Successful Merger & Acquisition with Karen Walker
046: Leveraging Your Story for Team Cohesion with Hasani X
045: Using Organization Design to Drive Innovation with Ron Carucci
044: Leading a Multi-Generational Workforce with Alissa Carpenter
043: Becoming an Online Influencer with Heather Havenwood
042: Automating the Sales Process with Tim Bornholdt
041: Streamlining the Book Writing Process with Win Charles
040: Lowering Overhead & Increasing Revenue with Forrest Tuff
039: Using Processes for Structure & Consistent Results with Paul Nicholaides
038: Building Business Infrastructure for Scale with Alicia Butler Pierre
037: Leveraging Culture to Drive Business Transformation with Lakeisha Poole
036: Executing Strategy with Project Management with Kim Farmer, PMP
035: Positioning Front Line Leadership for Success with Victoria Rodgers
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