Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
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Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build.
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Thanks in part to the consultants they each work with, they’re able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that’s what this episode is about – you’re going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual!
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A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization’s operations with a level of detail and precision that allows your team to work without your daily presence. It’s also the seventh and final element of the Kasennu framework for business infrastructure.
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In this final episode, (host and inventor of the Kasennu framework) Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You’ll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.
🔗 Links to Resources: https://www.eqbsystems.com/podcast/194-how-to-create-a-business-process-manual
❓ Send your questions to Alicia on Twitter or LinkedIn.
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189: How to Create a Paper Records Management System for Expanding Small Businesses
188: Troubled Waters – The Story of the Benoit Sisters & the Expanding Medical Office
187: How to Create an Electronic (Digital) Records Management System for Small Businesses in High Demand
186: The Princess vs. The Politician - The Story of the Reubens & the Furniture Store in High Demand
185: How to Create a Business Design Blueprint for Emerging Small Businesses
184: Child's Play - The Story of Albert Andoh and the Emerging Tech Startup
183: How to Create a Business Parts Analysis for a Fast-Growing Small Business
182: Identity Crisis – The Story of Emily Miller & the Fast-Growing Non-Profit
181: Alicia Butler Pierre Reveals How the Business Infrastructure Podcast Uses Notion for Production Scheduling
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176: Jason Cavness Describes How to Automate H.R. Processes for Small Businesses with CavnessHR
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