Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
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Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build.
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Thanks in part to the consultants they each work with, they’re able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that’s what this episode is about – you’re going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual!
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A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization’s operations with a level of detail and precision that allows your team to work without your daily presence. It’s also the seventh and final element of the Kasennu framework for business infrastructure.
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In this final episode, (host and inventor of the Kasennu framework) Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You’ll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.
🔗 Links to Resources: https://www.eqbsystems.com/podcast/194-how-to-create-a-business-process-manual
❓ Send your questions to Alicia on Twitter or LinkedIn.
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228: Doing Business in Poland with Ben Esmael
227: Doing Business in Indonesia with Desmond Dixon
226: Doing Business in Germany with Jens Heitland
225: Doing Business in Canada with Kathleen Beauvais and Peter Wright
224: Doing Business in Croatia with Bhairav Patel
223: Doing Business in Ireland with Martina Goss
222: Doing Business in Nigeria with Mujahid Usman
221: Scale Tales | Season Wrap-Up with Alicia Butler Pierre
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