Celebrate Service Week at IHG with Jon Wakeman The week of May 22, 2017, marks the 8th year of Celebrate Service week at IHG. It is a week dedicated to recognizing and celebrating hospitality providers across the globe. As part of the week-long celebrations at IHG properties, staff will participate in various activities that are…
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EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy
EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf
EP #20 – Handling Difficult Customers, with Michelle Mitchell
EP #19 – Becoming a Master of Memory with Timothy Moser
EP #18 – Dancing At The Fountain – Insights from the World’s Leading Hoteliers
EP #17 – Improving Housekeeping Labor Productivity with David Heath
EP #16 – Best Practices For Reaching Your Sales Goals with Doug Kennedy
EP #15 – How to Conduct Annual Performance Reviews
EP #14 – Human Trafficking and how to Recognize the Signs at your Property
EP #13 – Accommodated Scheduling with Adam Peterson
EP #12 – Taking a Proactive Approach to Managing your Time
EP #11 – Managing Your Online Reputation with Rupesh Patel
EP #10 – A Day in the Life of the Frontline Staff with Kelly Long
EP #9 – How Leadership Connects to the Bottom Line with Zee Mahmood
EP #8 – The Customer Experience Hamburger with Steve DiGioia
EP #7 – Applying Acting Skills to Deliver Exceptional Guest Service
EP #6 – Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires
EP #5 – New Employee On-boarding with GM Scott Sisk
EP #4 – Interview with Hotel Quality Consultant, Kim Montijo
EP #3 – Steps to prepare for Hurricane Season with Bryan Jackson
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