Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interactions in recent surveys, it's clear that the pandemic has only intensified these challenges. But what if there was a silver lining amidst these frustrations?
Joining us today is John Finch, VP of Product Marketing at RingCentral, who is exploring how technology, specifically Artificial Intelligence (AI), revolutionizes customer service. We'll uncover the transformative power of RingCX, RingCentral's omnichannel customer engagement product, and how it's leveling the playing field for businesses of all sizes by integrating advanced AI capabilities such as sentiment analysis, quality management, and next-best action recommendations.
But it's not all about automation. In our conversation, we'll balance leveraging technology and preserving the irreplaceable value of personal human interactions. How does RingCX maintain this equilibrium, and what role do integrations with platforms like Salesforce play in creating a seamless, unified customer experience?
Data security, privacy, and the future of AI in customer service are also on the agenda. With RingCentral's commitment to data protection, we'll discuss how businesses can navigate the complexities of utilizing AI while ensuring customer information remains secure. Furthermore, we look ahead to how AI might evolve to enhance customer service further, potentially surpassing human capabilities with advancements in semantic search, machine learning, and natural language processing.
Whether you're a business owner, a customer service professional, or simply someone intrigued by AI's potential to solve real-world problems, this episode promises to demystify the technology and showcase its practical value in improving customer experiences.
2882: From Chess Grandmaster to ML Innovator: Tal Shaked’s Journey
2881: AI in Cybersecurity: The LogRhythm Perspective
2880: Bridging the Gap: Are Junior Cybersecurity Pros Outpacing Veterans in Skills Development?
2879: Quantum Horizons: How Thales is Pioneering the Path to Secure Encryption
2878: SmartRecruiters - AI's Role in the Talent Shortage Crisis
2877: From Baby Boomers to Gen Z: Building a Multi-Generational Tech Workforce
2876: Are We Prepared for the Evolving Landscape Where AI meets DevOps?
2875: Mastering Sustainable Multi-Cloud Strategies With Nutanix
2874: AI, Autonomy, and Sustainability at BAE Systems FalconWorks
2873: Understanding M&A Trends With Ernst & Young
2872: Ultima's Vision: Shaping the Future of Tech with AI
2871: Mastercard Reveals Emerging Technology Trends
2870: The AI Assistant Helping You Manage Your Finances More Efficiently
2869: Transforming Transactions: Kani Payments' Approach to Financial Challenges
2868: Bridging the Gap: OPSWAT's $10 Million Cybersecurity Scholarship Initiative
2867: Bridging the AI Gap: Strategies and Insights with WNS Global Services
2866: Leading Digital Change: KPMG on the Future of AI in Business
2865: Navigating the Multi-Cloud Maze with CockroachDB
2864: Gigster And The AI Manufacturing Evolution
2863: Retail Reinvented: Customer Experience and Technology Trends
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