On this episode, Frances Molina, the CX manager at MoviePass, discusses the history and revival of MoviePass, the challenges of resetting customer expectations, and the importance of cross-functional collaboration in delivering a great customer experience. She shares insights on creating a knowledge base and simplifying information for customers, as well as the significance of customer journey mapping. Plus, she and Lauren dive deep into various aspects of customer experience and how to effectively address customer needs while also looking after your CX team.
Tune in to learn:
--
How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more.
--
Mission.org is a media studio producing content alongside world-class clients. Learn more at http://www.mission.org.
#12 Riley Thomas: How Does Tech Transform The Real Estate Experience?
#11 Elizabeth Maughon: The Future of Customer Experience in Ad Tech
#10 Grant Riewe: Leading CX Transformation in Mental Healthcare
#8 Sam Wegman: The Secret to B2B Customer Experience Success
#7 Adam Toporek: Key Strategies for Enhancing Customer Experience in Any Business
#6 Jan Young: Why is Customer Success Crucial in SaaS?
#5 Adrian Swinscoe: Break The Cycle of Poor CX With This Framework!
#4 Adam Vasallo: Redefining Customer Experience With Technology
#3 Nigel Piper: Rethinking Customer Support with Xero’s Nigel Piper
#2 Matt Dixon: Master Customer Experience with The Challenger Sale Approach
#1 Brandon Kirk: The Secret To Mastering Customer Experience in Your Business
Introducing Experts of Experience
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
HCI Leadership Revolution
Human Capital Leadership
The Power of Music Thinking
BusinessWISE
Business Wars