Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
If you were asked, would you be able to recite your company’s values? Does your company have explicit values?
Today’s guest is Mary Thompson, Chief Operating Officer of the Dwyer Group, which has been in operation since 198. Mary will share the Dwyer Group’s company values and the importance of having them. At company meetings, employees are encouraged to recite the company’s code of values, with heart. The employee receives a certificate and $50 gift card. Why? The Dwyer group understand the necessity of repetition and reinforcement to allow these values to become a part of the fabric of their company. The main principles of their code of values is the idea of living “R.I.C.H.” with respect, integrity, customer focus and having fun. The Dwyer Group has many well-known service companies under its umbrella such as; Mr. Rooter, Mr. Handyman, Molly Maid and Aire Serv.
Mary Thompson served as the President of Mr. Rooter for nine years, and as the executive vice-president of the Dwyer Group before her appointment as the COO.
More information about Mary Thompson: following her first year as president of Mr. Rooter she was selected as one of 2007s Editor’s Choice Executives. Mary has won and been recognized by many awards and accolades since then. Mary also served as a member of the U.S. Marine Corps for eight years.
You’ll discover:
The benefits of going over company values often and instilling their meanings. The importance of expanding your knowledge. Why leading by example benefits the whole business. How the Dwyer Group has maintained being at the forefront of franchise-based businesses for other 30 years. Why belonging is more important than fitting in.
Interview Links & Other Resources
Visit the Dwyer Group
Follow Mary Thompson on Twitter
Follow the Dwyer Group on Twitter
Connect with Mary Thompson on LinkedIn
Connect with the Dwyer Group on LinkedIn
Businesses That Care on C- Suite Radio
iTunes – Subscribe, Rate and Review
177 Diversity and Inclusion in the Workplace: Part 6 with Tony Chatman
176 Diversity and Inclusion in the Workplace: Part 5 with Tracy Brown
175 Diversity and Inclusion in the Workplace: Part 4 with Glen Guyton
174 Diversity and Inclusion in the Workplace: Part 3 With Dr. Helen Turnbull
173 Diversity and Inclusion in the Workplace: Part 2 with Corey Kupfer
172 Diversity and Inclusion in the Workplace: Part 1 with Jessica Pettitt
171 Meeting Learners Where They Are with Tim Tobin, VP, Choice Hotels
170 Engage Your Employee Holistically with Bob Kelleher
169 Own Your Culture, Commit to It with Ben Peterson CEO, BambooHR
168 How to Stand by Your Workforce with Lior Arussy, CEO, Strativity
167 How to Optimize the Right Person for the Right Job with Karen Kennedy
166 Positioning Culture at the Forefront of Growth at MAB
165 How to Build A Culture of Good with Ryan McCarty
164 How to Create an Employee Life Cycle with Ashley Winnett
163 Getting to Clarity: Passion, Productivity, People & Performance with Debbie Peterson
162 The Power of People First with Janice Mazzallo from PeoplesBank
161 Thrive Through the Power of Connections with Lou Diamond
160 How to Create a Purposeful, Passionate Tribe with Garry Ridge from WD-40
159 Shift Your Focus to Serve Your Customer Better with Adam Toporek
158 The Magic of Maestro: What You Do Matters with CHRO Sheryl Simmons
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Crack the Customer Code
Mind Your Business With Yitzchok Saftlas
Amazing Business Radio
Book Marketing Mentors
The Female Insight Zone