Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
If you were asked, would you be able to recite your company’s values? Does your company have explicit values?
Today’s guest is Mary Thompson, Chief Operating Officer of the Dwyer Group, which has been in operation since 198. Mary will share the Dwyer Group’s company values and the importance of having them. At company meetings, employees are encouraged to recite the company’s code of values, with heart. The employee receives a certificate and $50 gift card. Why? The Dwyer group understand the necessity of repetition and reinforcement to allow these values to become a part of the fabric of their company. The main principles of their code of values is the idea of living “R.I.C.H.” with respect, integrity, customer focus and having fun. The Dwyer Group has many well-known service companies under its umbrella such as; Mr. Rooter, Mr. Handyman, Molly Maid and Aire Serv.
Mary Thompson served as the President of Mr. Rooter for nine years, and as the executive vice-president of the Dwyer Group before her appointment as the COO.
More information about Mary Thompson: following her first year as president of Mr. Rooter she was selected as one of 2007s Editor’s Choice Executives. Mary has won and been recognized by many awards and accolades since then. Mary also served as a member of the U.S. Marine Corps for eight years.
You’ll discover:
The benefits of going over company values often and instilling their meanings. The importance of expanding your knowledge. Why leading by example benefits the whole business. How the Dwyer Group has maintained being at the forefront of franchise-based businesses for other 30 years. Why belonging is more important than fitting in.
Interview Links & Other Resources
Visit the Dwyer Group
Follow Mary Thompson on Twitter
Follow the Dwyer Group on Twitter
Connect with Mary Thompson on LinkedIn
Connect with the Dwyer Group on LinkedIn
Businesses That Care on C- Suite Radio
iTunes – Subscribe, Rate and Review
Creating a Customer Service Culture – Southeastern Pennsylvania Transit Authority
Love with Full Intelligence - Nic Marks
Creating Fun as Business Culture – WithumSmith + Brown
Fire Up Your Brain - Julie “Brain Lady” Anderson
Talent Grooming
Slow to Anger, Quick to Forgive - Thom Singer
Developing Compassion & Empathy
Increasing Engagement in the Workplace
Be More, Do More, Have More - The Power of Significance - Tom Ziglar
Building Connection in the Workplace - Bristlecone Holdings
The Power of Resilience - Lauren Schieffer
How to Create an “Unleavable” Culture
Build Your Own Door and Stand Apart from the Rest
Listen Generously for Cultural Change
Build a Team that Loves to Work for YOU!
Customer Service: Switching the Mindset from Blame to Accountability
Best of 2016 - Meridith Powell
Best of 2016 - Joe Calloway
Best of 2016 - Maia Aziz
Best of 2016 - Lee Cockerell
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Crack the Customer Code
Mind Your Business With Yitzchok Saftlas
Amazing Business Radio
Book Marketing Mentors
The Female Insight Zone