The health insurance industry as a whole has always lagged behind in terms of customer experience. Jane Hayes, who has spent her entire career at Health Alliance, recently moved into the Chief Experience Officer role. In this episode, Jane explains how she has improved customer experience in an industry with not only historically low customer satisfaction ratings, but also a great deal of regulations.
"Anytime that we get to interact personally with customers, is a great opportunity to learn from them.”
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The Future is Unknown: Rethinking Business Planning During the Coronavirus | Ep 96
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Honeywell Director of IoT Product Management on IoT Growth | Ep 82
Loeb & Loeb Partner on Protecting Your IP in a Digital Era | Ep 81
PIMCO EVP of Digital on Bringing Brand Purpose to Life | Ep 80
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