WIHI - A Podcast from the Institute for Healthcare Improvement
Health & Fitness:Medicine
Date: April 7, 2011
Featuring:
When IHI published a white paper last year written by Jim Conway and three colleagues, there was little doubt that health care organizations were seeking guidance on the best and most transparent ways to prepare for and respond to serious medical crises. However, the September 2010 publication of Respectful Management of Serious Clinical Adverse Events, hit a nerve (in the best sense) that even the authors couldn’t have predicted: there have been thousands of downloads of the white paper from IHI.org, and dozens of organizations and health care providers have been eager to spread its guiding content far and wide.
Not only that, the compilation of tools and best practices — from having a plan ready to be implemented, to enacting the plan, to ensuring that everyone affected has what they need, when they need it — wound up serving as a resource for several hospitals facing unfortunate clinical occurrences. Leaders from two of the affected hospitals — Michael Fisher and Uma Kotagal from Cincinnati Children’s and Tony Armada from Advocate Lutheran — join Jim Conway to discuss what they learned, in real time, about the critical importance of making crisis management a part of every organization’s culture of quality and safety. Among other things, patient- and family-centeredness must anticipate those moments “when things go wrong.”
Michelle Hoppes also joins the program to offer her perspective and that of the changing world of hospital risk management to align with a respectful response to serious adverse events.
WIHI: How to Speak Up for Safety
WIHI: Building Systems of Safety
WIHI: Engaging and Supporting Family Caregivers
WIHI: Improving Patient Experience: What's Working, What's Not
WIHI: What's Next for Electronic Health Records
WIHI: How Health Care Can Accelerate Health Equity
WIHI: 100 Million Healthier Lives: From Vision to Reality
WIHI: Five Practical Strategies for Managing Successful Improvement Projects
WIHI: Nurturing Trust: Addiction and Maternal and Newborn Health
WIHI: Health Care in Motion: Making Sense of a Moving Picture
WIHI: Joy in Work: An Antidote to Today's Burnout in Health Care
WIHI: The Opioid Crisis: How Health Care and the Community Can Act
WIHI: Breaking the Rules: Lessons from IHI’s Leadership Alliance
WIHI: The New World of Co-producing Health and Health Care
WIHI: A New Framework for Safety in Ambulatory Care
WIHI: Making Data Work for Quality Improvement
WIHI: Morality Matters: How to Reset the Mission of Quality Improvement
WIHI: New Tools and Thinking for Shared Decision Making
WIHI: Realizing “What Matters” (to Patients and Families)
WIHI: Personal Mastery for Transformational Leadership
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