WIHI - A Podcast from the Institute for Healthcare Improvement
Health & Fitness:Medicine
Date: April 7, 2011
Featuring:
When IHI published a white paper last year written by Jim Conway and three colleagues, there was little doubt that health care organizations were seeking guidance on the best and most transparent ways to prepare for and respond to serious medical crises. However, the September 2010 publication of Respectful Management of Serious Clinical Adverse Events, hit a nerve (in the best sense) that even the authors couldn’t have predicted: there have been thousands of downloads of the white paper from IHI.org, and dozens of organizations and health care providers have been eager to spread its guiding content far and wide.
Not only that, the compilation of tools and best practices — from having a plan ready to be implemented, to enacting the plan, to ensuring that everyone affected has what they need, when they need it — wound up serving as a resource for several hospitals facing unfortunate clinical occurrences. Leaders from two of the affected hospitals — Michael Fisher and Uma Kotagal from Cincinnati Children’s and Tony Armada from Advocate Lutheran — join Jim Conway to discuss what they learned, in real time, about the critical importance of making crisis management a part of every organization’s culture of quality and safety. Among other things, patient- and family-centeredness must anticipate those moments “when things go wrong.”
Michelle Hoppes also joins the program to offer her perspective and that of the changing world of hospital risk management to align with a respectful response to serious adverse events.
WIHI: Working Toward Health Equity
WIHI: SBAR: Structured Communication and Psychological Safety in Health Care
WIHI: Violence Prevention and Community Health
WIHI: Patients as Partners in QI Research
WIHI: New Leadership Skills for Better Health and Health Care
WIHI: Improving Safety and Satisfaction in Ambulatory Care
WIHI: Who’s Conversation Ready? How Health Care Can Respect End-of-Life Wishes
WIHI: New Staffing Models for Primary Care
WIHI: Recognizing Person- and Family-Centered Care: Always Events at IHI
WIHI: On the (Virtual) Road with Mobile Clinics and Population Health
WIHI: Integrating Physical and Behavioral Health
WIHI: Slowdown in the Growth of US Health Care Spending
WIHI: The Ground Game of the Partnership for Patients
WIHI: Large-Scale Change Across a Country: Learning from Scotland
WIHI: Measure Up, (Blood) Pressure Down: 80% by 2016
WIHI: Reliable Practices for Responding to Natural Disasters: Lessons from Long Island Jewish and Hurricane Sandy
WIHI: Home for Life, Aging, and Aging in Place
WIHI: Engaging Patients in Safety — Live from London and the International Forum on Quality and Safety
WIHI: Community Health Needs Assessments, Part 2: Lessons from North Carolina
WIHI: Community Health Needs Assessments, Part 1
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