WIHI - A Podcast from the Institute for Healthcare Improvement
Health & Fitness:Medicine
Date: April 7, 2011
Featuring:
When IHI published a white paper last year written by Jim Conway and three colleagues, there was little doubt that health care organizations were seeking guidance on the best and most transparent ways to prepare for and respond to serious medical crises. However, the September 2010 publication of Respectful Management of Serious Clinical Adverse Events, hit a nerve (in the best sense) that even the authors couldn’t have predicted: there have been thousands of downloads of the white paper from IHI.org, and dozens of organizations and health care providers have been eager to spread its guiding content far and wide.
Not only that, the compilation of tools and best practices — from having a plan ready to be implemented, to enacting the plan, to ensuring that everyone affected has what they need, when they need it — wound up serving as a resource for several hospitals facing unfortunate clinical occurrences. Leaders from two of the affected hospitals — Michael Fisher and Uma Kotagal from Cincinnati Children’s and Tony Armada from Advocate Lutheran — join Jim Conway to discuss what they learned, in real time, about the critical importance of making crisis management a part of every organization’s culture of quality and safety. Among other things, patient- and family-centeredness must anticipate those moments “when things go wrong.”
Michelle Hoppes also joins the program to offer her perspective and that of the changing world of hospital risk management to align with a respectful response to serious adverse events.
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WIHI: A Partnership to Reduce Deaths from Sepsis
WIHI: Navigating New Care Teams with Nurse Practitioners
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WIHI: OpenNotes: Doctors and Patients Are on the Same Page
WIHI: Gaining Ground: Quality Improvement and US Medical Residency
WIHI: Navigating the Elections with a Clear-Eyed View
WIHI: Pioneering ACOs: What Do We Know So Far?
WIHI: Conversations as Cornerstones of End-of-Life Wishes
WIHI: Minimally Disruptive Medicine
WIHI: Triple Perspectives on Triple Aim in a Region
WIHI: Essential Skills for Health Care Reformers and Improvers: Holding Tension and Learning Habits of the Heart
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WIHI: Testing,Testing! Is This Procedure Necessary?
WIHI: "Pursuing the Triple Aim" Book Discussion with the Authors and Innovators
WIHI: You Can't Improve What You Can't Evaluate
WIHI: Going, Going, Green! Embedding Environmental Health and Sustainability into Health Care Delivery
WIHI: What Can You Learn in 90 Days? IHI’s Innovation Process
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