I can only imagine what you’re thinking! What on earth do dentistry, and piercing have to with each other, never mind to do with lean or continuous improvement? But when I think about it, there are a lot of parallels between a dentist’s office and a piercing parlor. Each is usually a small business, each has important health and sanitation requirements, and each, frankly carries an element of fear, or at least concern for some customers. And yet, there’s an opportunity to turn that fearful expectation around and create one that results in delighted customers and patients, and drives continuous improvement.
My guests today are Stephanie Hill and Karyn Ross who have great stories to share!
Episode 23: Continuous Improvement and the Kind Leader
Episode 22: Continuous Improvement for Women after 50
Episode 21: Continuous Improvement and Conflict Resolution
Episode 20: Continuous Improvement and the Tin Hats
Episode 19: Continuous Improvement and Grief
Episode 18: Continuous Improvement and Improving Absolutely Everything
Episode 17: Continuous Improvement and Brazilian Jiu-Jitsu
Episode 16: Continuous Improvement and Encouragement
Episode 15: Continuous Improvement and Non-Verbal Communication
Episode 14: Continuous Improvement and Construction
Continuous Improvement and Improving Your Kaizen
Episode 12: Continuous Improvement and the Cheerleader.
Episode 11: Continuous Improvement and Creative Thinking
Episode 9: Continuous Improvement and the Law
Episode 8: Continuous Improvement and Root Cause Racism
Episode 7:Continuous Improvement and Planes, Trains, Automobiles and Ships
Episode 6: Continuous Improvement and Your Old Computer
Episode 5: Continuous Improvement and Artificial Intelligence
Learning Leadership in the Cockpit of an F15
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