"We map the employee journey and experiences that an employee has. We do things where we can really hear, learn, and better understand the employee sentiment, directly from employees. We have feedback mechanisms built in that allow us to continually evolve, and we really look at that feedback that we get on our experiences as a gift. We welcome it. We want to hear 'what did we do' and 'how did it land' and 'how can we make it better?'"
Adella Bell, PayPal
We're Only Human -- Episode 100
Today, one of the most challenging pieces of supporting employees is understanding their unique journeys, identifying their needs at each step, and designing experiences that meet those needs. At PayPal, there is a clear approach that leads to better outcomes, and it hinges on employee-focused design. From how feedback is gathered to how journeys are mapped and more, every piece of this is centered on the employees and what they need.
In today's discussion, Ben talks with Ramesh Murugan and Adella Bell from PayPal's HR team to explore how PayPal designs an employee experience that is scalable and high touch, including key insights into how the HR team identifies what the workforce needs through comprehensive voice of the employee efforts.
To learn more about IBM Talent Transformation Services:
http://ibm.biz/talentacquisition
Other episodes in this series on Talent Transformation:
Learn about PayPal's commitment to and support of global intiatives in their Impact Report: https://www.paypal.com/us/webapps/mpp/globalimpact
New Data on Employee Mental Health, Business Impact, and Employee Perception
Mythbusting AI in Talent Acquisition on We’re Only Human
Top Concerns for HR in 2022 on We’re Only Human
Creating a Vibrant Performance Process: Insights from Two Chief People Officers
Stop Avoiding AI and Embrace Human Experiences on We‘re Only Human
Why Not Risk Hiring Someone Amazing? Featuring Peter Sursi of the FBI on We‘re Only Human
Leading Organizational Change at Siemens with Manuela Brede on We‘re Only Human
Talent Intelligence and Compensation with Salary.com‘s CEO on We‘re Only Human
HR‘s Role in Driving Organizational Success with Julie Salomone on We‘re Only Human
Interviews as a Source of Rich, Actionable Data with BrightHire on We‘re Only Human
20 Hiring Strategies, Ideas, and Tips for a Tight Talent Market on We‘re Only Human
Openness to Failure as a Critical HR Skill on We're Only Human
Digital, Secure Document Management for HR Teams on We’re Only Human
What's Your Culture of Health? Featuring Mobile Health on We're Only Human
SMB Employers, Complexity, and Compliance with Jordan Conley on We're Only Human
Personalizing Talent Practices at an Individual Level with Juan Betancourt on We're Only Human
How to Bring the HR Community Together with Bill Banham on We're Only Human
Work Has Changed at DHL - Here's How The Company is Prioritizing Talent
Don't Judge for Feelings, Judge for Actions - Featuring Faye Ekong on We're Only Human
Workplace Performance is 90 Percent Mental with Roger Kitchen on We're Only Human
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