"We map the employee journey and experiences that an employee has. We do things where we can really hear, learn, and better understand the employee sentiment, directly from employees. We have feedback mechanisms built in that allow us to continually evolve, and we really look at that feedback that we get on our experiences as a gift. We welcome it. We want to hear 'what did we do' and 'how did it land' and 'how can we make it better?'"
Adella Bell, PayPal
We're Only Human -- Episode 100
Today, one of the most challenging pieces of supporting employees is understanding their unique journeys, identifying their needs at each step, and designing experiences that meet those needs. At PayPal, there is a clear approach that leads to better outcomes, and it hinges on employee-focused design. From how feedback is gathered to how journeys are mapped and more, every piece of this is centered on the employees and what they need.
In today's discussion, Ben talks with Ramesh Murugan and Adella Bell from PayPal's HR team to explore how PayPal designs an employee experience that is scalable and high touch, including key insights into how the HR team identifies what the workforce needs through comprehensive voice of the employee efforts.
To learn more about IBM Talent Transformation Services:
http://ibm.biz/talentacquisition
Other episodes in this series on Talent Transformation:
Learn about PayPal's commitment to and support of global intiatives in their Impact Report: https://www.paypal.com/us/webapps/mpp/globalimpact
34: How to Benchmark Your Use of HR Tech with Other Firms
33: How to Measure Your Success in an HR Career
32: 3 Stories that Highlight the Impact of AI on Human Resources
31: CIO Shares How HR Can Build Better Relationships with IT
We're Only Human 30: Should HR Ditch the Annual Engagement Survey?
We're Only Human 29: Go Old School to Improve Your Technical Recruiting
We're Only Human 28-4 Millennial Myths and a Very Hard Truth
We're Only Human 27: Learning Measurement and Business Impact with Kevin M Yates of McDonald's
We're Only Human 26: How to Make the Most of Your Next HR Conference
We're Only Human 25: How to Forecast Hiring Needs and Lead a Recruiting Team
We're Only Human 24: Learn How The Best Team Wins
We're Only Human 23: New Research on Addressing the Skills Gap in the Workplace
We're Only Human 22: Using Referrals and Purpose: How AlliedUniversal Hires 90,000 Workers a Year
We're Only Human 21: HR Tech Vendor Demo Makeovers with George LaRocque
We're Only Human 20: Growing a Company With Your Heart
We're Only Human 19 - Lessons on Culture & Engagement from the Trucking Industry
We're Only Human 18 - How to Become a Chief Operating Trouble Maker in HR
We're Only Human 17 - How to Build a Performance Management Approach That Works
We're Only Human 16 - The Neuroscience of Learning Content
We're Only Human 15 - HR Compliance vs. Being a Great Employer
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